FAQs
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Your voucher will be sent to the email address used on the booking. You should receive this week commencing the 2nd of January. If you have not received it within 5 working days of this date, please contact the Guest Relations Team on guestrelations@greeneking.co.uk or 0344 800 6605. When contacting Guest Relations please provide the following details:
- Booking reference
- Date of booking
- Number of Guests in party
- Email address
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Please contact the Pub you have booked with and they will be able to amend your email address.
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We need to have a valid email address against the booking in order to receive the offer.
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No, the voucher can only be used in the same Brand you made your booking with.
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No, the voucher cannot be used in conjunction with any other offer, excluding the daily deals.
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These will have to be split onto separate bills/transactions. 1 voucher per 1 transaction.
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Please contact the Guest Relations Team on the contact details above.
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At the time of your booking, if you did not tick the box to opt in to receive Marketing from Greene King – A voucher has not been issued. Please contact the Guest Relations Team on the contact details above with your booking confirmation number.
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If you have not paid a deposit to secure your booking before the 31st of October, you will not be eligible for the offer. If you have paid a deposit before the 31st of October, please contact the Guest Relations Team on the contact details above.
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If you meet the criteria of the Christmas Booking Incentive, you will receive your voucher in January.
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The reference will consist of 10 letters/numbers and will be on the booking confirmation email.
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No, the Christmas Incentive offer cannot be used in conjunction with any other offer, excluding the daily deals.
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Yes, the Family & Friends discount can be used on any day throughout December/January, including the key dates.
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No, the deposit can be paid in Pub also. If the deposit is paid before the 31st of October, you will receive your Christmas Incentive Voucher.