The Chef & Brewer rewards programme (“Scheme”) is operated by Greene King whose registered address is Sunrise House, Ninth Avenue, Burton upon Trent, Staffordshire, DE14 3JZ. Registered Company Number: 5269240

These Terms and Conditions, together with the general terms of website use and our Privacy Policy at http://www.chefandbrewer.com/privacy-policy, are applicable to and form the contract between us and members of the Scheme (“you/ your/members”). Your participation in the Scheme constitutes your acceptance of these Terms & Conditions.

Personal data that is collected will be processed in accordance with our Privacy Policy, and guest details will never be sold to any third parties for commercial use.

Please read these Terms & Conditions carefully and print a copy of them for your records.

The reward card account, card, key fobs, wallet card, rewards, points and any other item that contains a barcode which is enabled to redeem points against transactions (Reward Accounts), in whatever form issued, remain our property. However, these items together with the security details related to a members reward card account remain the responsibility of the member. We cannot be held responsible for any losses arising from a member failing to ensure the safe keeping of these items.

We reserve the right to issue, withdraw or cancel Reward Card Accounts, in whatever form and/or remove a member from the Scheme at any time where there is reasonable belief of:

• any abuse or attempted misuse of the Scheme;
• any breach or attempted breach of these Terms and Conditions;
• any behaviour relating to the Scheme or us that involves theft, misconduct, fraudulent or criminal activity, abusive or offensive behaviour or supplying false or misleading information.
We may cancel, alter or withdraw the Scheme at any time on giving reasonable notice; such changes will be posted on www.chefandbrewer.com/rewards. For all enquiries please visit http://www.chefandbrewer.com/about/contact.

All members must be resident in the UK and be aged 18 years or over to participate in the Scheme.

Your membership of the Scheme and your reward card, in whatever form, is not transferable, and cannot be copied.

Our staff can participate in the Scheme and can use their reward card in conjunction with their staff vouchers. Points will be allocated after the voucher discount has been applied.

REGISTERING YOUR REWARD CARD

Cards should be registered by completing the personal details section at the point of sign up. Manual registration of cards in pub may take up to 21 days to be completed. Any changes to the personal details provided should be updated by accessing the account online. We cannot be held responsible for any loss of points or rewards incurred as a result of out-of-date details.

As a member of the reward card scheme you agree that we may contact you with a monthly email statement relating to your account. If you have elected to hear about our latest offers via email or SMS, please allow 21 days from point of signup to receive your Email Club welcome voucher.

COLLECTING POINTS/REWARDS

Members can collect points on all food and drink goods & buffet packages (except for purchases made online, the value of rewards and promotional activities redeemed, gift cards, tobacco, tobacco related products, Gaming machines i.e. “Qualifying Transactions”, hotels, packaged menus (e.g. dinner, bed & breakfast & breakfasts) purchased in participating Chef & Brewer pubs (i.e. “Participating Outlets”). We reserve the right to substitute or remove Participating Outlets and goods, or certain promotions or dishes that are available for points collection, at any time. Members must present their card at the point of payment in the Participating Outlet in order to collect points. Should a member have forgotten their card, points will be lost and cannot be redeemed at a later date.

Each member will receive 5 points for every £1 spent on Qualifying Transactions in Participating Outlets. The amount of points awarded may change at any time.

Once 250 points is accumulated these points will be converted into a £2.50 reward, which will be added to the reward card and the points reset to 0. If you have 275 points on your card, only 250 points will be deducted therefore leaving your balance of 25 points. Members may receive bonus points when registering their reward card. Further bonus points may be allocated to your account at any time at our sole discretion.

Please allow 48 hours for points and rewards to be allocated to the account. Once the account has been activated points can be viewed online or by asking a staff member in our Participating Outlets.

Points are personal to the individual account holder and cannot be grouped with points earned by another account and redeemed together. Points are also non-transferable from one card to another.

Points and Rewards cannot be transferred to others or used for commercial purposes or exchanged for cash.

REWARDS REDEMPTION

In order to redeem the rewards you have collected you must register your Reward Card by any means stated in the section “REGISTERING YOUR REWARD CARD”.

Rewards are valid for six months from the date of issue. Any rewards not claimed in this six month period shall be removed from the card. 250 points must be accumulated before a reward is added to the account. Points will not be redeemable unless they are converted into rewards. We will not exchange points or rewards for cash. Rewards cannot be redeemed for purchases made online, the value of rewards and promotional activities redeemed, tobacco, tobacco related products or gaming machines. Points allocated to the account will remain valid for two years as long as each account and points have been converted at least once n every 12 month period. Any account unused for 12 months will be closed and any points/rewards will be forfeited. Points/rewards cannot be reinstated.

Points and Rewards can only be collected, held and redeemed in accordance with these Terms & Conditions; otherwise the points will be deemed to be invalid and cannot be redeemed.

USING YOUR REWARD CARD

Your reward card is not a credit card, charge card or debit card, it cannot be used for commercial purposes and the value of the points and rewards on your reward card cannot be exchanged for cash.

Any promotional offers should be presented to the Participating Outlet at the point of payment for each transaction; reward card points or rewards can be redeemed at the same time.

CANCELLATION

You have the right to cancel your participation in the Scheme at any time by contacting us by telephone on 0344 800 6605 between the hours of 9am-5:15pm Monday-Friday, or any time via website: http://www.chefandbrewer.com/about/contact/. You can also write to us at Guest Relations, Greene King, Sunrise House, Ninth Avenue, Burton upon Trent, Staffordshire, DE14 3JZ.

On cancelling a membership each account will be cancelled and all points and rewards accumulated at the time of cancellation will be forfeited.

LOSS, THEFT OR DAMAGE

In the event of loss, theft or damage a new card can be collected from the nearest Participating Outlet (detailed at end of this brief). The new card can then be activated either online or by calling our Guest Relations team on 0344 800 6605 between the hours of 9am-5:15pm Monday-Friday.

COMPLAINTS PROCEDURE

Complaints regarding any element of the Scheme should be submitted in writing to Guest Relations, Greene King, Sunrise House, Ninth Avenue, Burton upon Trent, Staffordshire, DE14 3JZ or via email guestrelations@greeneking.co.uk.

All complaints will be subject to our Complaints Procedure which will be provided to you on your request.

GUEST RELATIONS

If you need assistance or have any enquiry relating to your membership of our Scheme, please refer to the help section on our website www.chefandbrewer.com/rewards/.

You can also email guestrelations@greeneking.co.uk, or call our Guest Relations team on 0344 800 6605 between the hours of 9am-5:15pm Monday-Friday.