Hotel Terms and Conditions

 

Cancellation Policies

If you're worried about a recent booking and want to change or amend, please call our central reservations team on 0345 60 86 040.

 

Methods of Payment

Chef & Brewer accepts cash, in Sterling. Please note however that all payments made by cash will be charged on arrival and ID will be required in the form of a driving licence or passport verifying address. Chef & Brewer  also accepts payment using the following Credit and Debit cards;

• MasterCard;
• Visa Credit;
• Visa Debit;

 

Check In/Out

Rooms are available from 2:00pm on the day of arrival. Earlier check in may be available on a request basis from the hotel. Check out time differs per hotel, please visit your hotel page to check your exact check out time on the day of departure; late check-out may be available and is subject to an additional charge at the discretion of the hotel. Please note, the reception desk isn’t staffed 24 hours a day in some hotels.

Children

Up to two Children under the age of 16 sharing a room with adults stay free of charge subject to the availability of a suitable room. Cots are available at most of our Hotels and at no extra charge. Please specify at the time of booking if a cot or extra bed is required.

No person under the age of 16 can check-in and stay without their parents or guardian(s) over the age of 18. The room must be booked by the accompanying parent or guardian, who must be staying in adjacent room and have key access to the room occupied by the child/children.

Dogs

Dogs are permitted at selected hotels; please enquire for further details.

Deposits

All bookings are required to be guaranteed by either a credit or debit card or a deposit equivalent (at the time of booking) to the first night’s accommodation. In the event of non-arrival the first nights stay will be charged for with the exception of group bookings (6 or more rooms) whereby different terms & conditions apply.

Prices

All prices include service and VAT. Chef & Brewer reserves the right to alter published prices at any time for non-confirmed/guaranteed bookings.

Hotel Offers & Promotions

Offers & promotions are all subject to availability & only available at the hotel stated. Offers & promotions cannot be transferred between hotels. All offers & promotions will state if per person or per room & are only available on the dates that the offer or promotion is available. All offers & promotions are subject to the individual cancellation policy (see Cancellation policy). If booking more than 6 rooms on an offer/promotion then the groups Terms & conditions apply (please contact relevant hotel for these).

Our Rates

We have a selection of rates available at our Chef & Brewer properties.

Best Available Rate: Room Only. No refunds, amends or cancellations allowed. Discount varies and is subject to availability.

Flexible Rate: Free cancellation until midday on the day of arrival. No payment required; no deposit will be charged for this room(s).

Hotel Details

We reserve the right to change Hotel details without prior notice. Please note:

• Our room rates do not include breakfast, unless otherwise stated as part of an offer or a package;
• Unless a specified pet friendly hotel confirmed at the time of booking, no pets are allowed, except guide dogs;
• Electrical appliances such as toasters, mini cookers or grills are not to be used in rooms;
• You must not advertise or otherwise offer any Chef & Brewer bedroom for sale either on its own or as part of a package;
• All our Chef & Brewer hotels are entirely smoke-free, including the bedrooms. If you do not adhere to this law, we reserve the right to charge you an additional £100.
• All photography is for illustrative purposes only.