FREQUENTLY ASKED QUESTIONS

You can book a table online via your local pubs specific webpage via the ‘Book’ option on the menu bar or alternatively contact the pub directly.

Please contact your local pub to enquire about a large party booking, their contact number can be found at the top of the pubs webpage. Alternatively, please select ‘Large party enquiry’ from the booking form drop down. This will only be an enquiry until the pub confirm your booking. 

As part of our social distancing promise we’ve reduced the number of tables available, this means we need you to book ahead of visiting to guarantee availability and to help our team safely manage the number of guests in our pubs at one time. A small number of our pubs will require booking in order to visit, please check your pub website for more information.

If you are having issues booking a table online, and your pub is open from the 6th July, please contact the pub directly via phone and they will be able to assist you.

We’re always working to develop and add to our menus, our website will always be up to date with any new additions. Our current takeaway selection includes top pub favourites that will still taste as good once you get them home

You can place orders for the same day e.g You can place an order at 9am to be collected at 9pm on that day

If you’re collecting in a car
1. When you arrive at the pub please park in a designated click and collect takeaway bay
2. Call the pub and confirm your order reference number and car park bay number
3. Open your boot and when your order is ready we’ll place it inside
4. We’ll leave you to close your boot and drive home to enjoy your food
If you’re collecting on foot
1. When you arrive at the pub please follow the signs to the collection point
2. You’ll be greeted and asked for your order reference number
3. One of our team will place your order on our collection table for you to collect and enjoy

If you are purchasing alcohol you will need to bring photographic ID with you such as a passport or driving licence.

Unfortunately, it isn’t possible to change your order once it has been placed. Please get in touch with the pub directly to see if there is anything they can do.

The safety of our team and guests is of utmost priority; we kindly ask that you do not attend our pubs to use the Click & Collect service if you are ill and/or experiencing symptoms of COVID-19.

Please phone the pub, you can also order on the Greene King App

To make sure we can get everyone's orders ready on time, there's a limited number of slots available for any given time period. We calculate this based on several factors, so we may have to ask you to choose a later collection time.

Sorry to hear you're not happy! Please give the pub a call so that they can put it right.

We sell a range of beers, ciders and wines for you to enjoy. Please ask your pub for more details.

We’ve worked hard to ensure that you and our teams are safe. We’ll ask you to respect social distancing measures and make your collection process as simple as possible.

No, you can place as many orders as you like – providing there is an available timeslot.

Unfortunately, we are not able to accept Gift Cards as part of our collection service at the moment

Unfortunately, we are not able to accept these as part of our collection service at the moment

Contact the pub straight away, and they will be able to assist you

Our pubs are open from 12pm-9pm everyday

You can use one of the following payment methods:
Debit / Credit Card, Apple Pay, PayPal, GooglePay

There is no minimum spend for collection

You can give feedback by contacting the pub directly, or if you have general feedback you can visit the feedback link accessible in the footer on our website

You can find a link to allergen information on your chosen pubs takeaway page, or within the Greene King App

No, we recommend that you place an order at the bar to ensure that your discount is applied.

Hooking detection was added for Android following a review of recent penetration test results. It will cause the app to fail to open or operate correctly for a compromised/jailbroken Android phone, and flag the hooking protection controls by design as a safety precaution to prevent the potential leveraging of sensitive content (Banking apps use similar controls).

We are pleased to announce that we are extending expiry on all gift cards. If you hold an active gift card that had not expired prior to 21st March 2020, and was purchased prior to 6th July 2020, you will have an additional six months to redeem that card. You can check your gift card balance online here.

We’re really looking forward to welcoming you back and we’ve been working hard behind the scenes on the new Pub Safe promise to make sure you and our teams are as safe as possible in the pub environment you know and love. Please check the pub finder on our websites to see which pubs and restaurants are open near you.

We are pleased to announce that we are extending expiry on all Greene King shareholder vouchers. If you hold a voucher dated “May 2020”, “June 2020”, “July 2020” or “August 2020”, you may redeem it as per the current terms & conditions of the scheme until 30th November 2020. Please check the pub finder on our websites to see which pubs and restaurants are open near you. 

We’re really looking forward to welcoming you back and we’ve been working hard behind the scenes on the new Pub Safe promise to make sure you and our teams are as safe as possible in the pub environment you know and love. 

Please contact Tesco Customer Services on 0800 591 688 or 0330 123 1688 Monday- Friday 8am –8pm & Saturday 9am – 6pm

For details on your pubs opening hours, please visit your pubs website where you will be able to see their specific opening hours

Head over to the main entrance where the Pub Safe host will manage your visit. If you have a booking you will be seated at your table, if you do not have a booking then you may be required to queue outside until a table becomes available. Booking is advised.

Specific contact details can be found under your local pubs webpage

We want you to enjoy your time with us. If you have any specific needs, including those for disabled customers, please do call our pub ahead of visiting so we can do our best to accommodate any adjustments you require.

If you contact the pub directly they will be more than happy to assist you in finding your misplaced item.

Following government advice this is restricted to a maximum of 30 guests.

As a whole Greene King has taken the decision to support one local charity, however our pubs do regularly support charities in their own local areas

Please visit our recruitment website

Indoor play areas with be closed until we have further information from the Government

We have a full set of FAQ's available for our Greene King Inns and Hotels. Please click here for more information.