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We love to hear from our guests, whether it be your comments to our team members in our pubs, through our guest feedback surveys or the feedback form below. We’ve simplified the way you can contact us with our feedback form below. Just leave your comments about your experience in pub or online and we’ll be sure to get back to you.

If your enquiry is regarding a loyalty card account, for security purposes, please provide the card number and your date of birth and postcode in the comments box.

The details you supply below will only be used by our Guest Relations to respond to your comments and will not be used for any marketing activity. Please refer to our privacy notice for more information about how we use and take care of your data.


For all PL incidents, please submit your CNF to our TPA, Willis, via the Portal

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