Terms & Conditions

• Social Media Terms of Use: Greene King Brands

  The majority of our Greene King owned brands and pubs are active across Social Media; from our customer facing brands like Flaming Grill and Hungry Horse, through to Greene King Sport, our beers and our local pubs throughout the UK.

  Our Social Media Terms of Use aims to set out what to expect from our social channels.

  What should you expect from us?

  At the heart of everything we do, we aim to engage and delight—celebrating our diverse brands across Social Media and sharing the vibrant essence of pub life through our local pages. Social media is a wonderful space for conversation and connection, and we encourage open dialogue. To ensure everyone has a positive experience, we ask that all interactions adhere to the terms of use outlined here.

  We believe that our pubs are for everyone, and this warm welcome extends to all our digital channels too. Our dedicated social media team works hard to keep our channels fresh and active, sharing content that reflects the unique energy of our community.

  If the channel is not monitored, it should say state this within the about us or bio.

  We welcome comments and messages across all our platforms and aim to respond within 24 hours across our brand pages.

  What we expect from customers:

  In line with our Customer Promise, we believe in creating an inclusive and respectful community both in our pubs and on our social media channels. We expect all customers to comply with the respective social media platforms terms of use.  
  
  We also expect our customers to be kind and respectful when engaging with our social platforms and content, however from time to time we do come across unreasonable behaviour.  
  
  We reserve the right to remove any content or comments if they are;

  • Disrespectful, hateful, or abusive
  • Include discrimination of any kind
  • Directly demonstrating racism/directly racist
  • Promote goods or services outside of Greene King and our partners
  • Corrupt or illegal
  • Includes the filming of our team without permission
  • Suspected as spam

  We reserve the right to block users from our accounts for the behaviour listed above.  
  
  Content shared by fans or followers on Greene King Social Channels is the responsibility of the individual and does not reflect the opinions of Greene King and its employees. Remember social media is a public space, so anything you write could be open to comments from others.

  Additional information:

  User Generated Content:

  1. By tagging any of our brands or pubs in your Facebook or Instagram story, you are agreeing that Greene King brands and pubs can share this content across the respective channel/brand story
  2. By actively tagging or hash tagging any of our brand or pub accounts in your social media content, we assume the content posted is not confidential and you are happy to be contacted by a Greene King representative, who will ask permission for this content to be used across social media or digital channels

  Competition Terms and Conditions:

  1. Competitions hosted on our brand pages will always have corresponding T&Cs hosted on the brand website. Where possible, we will link to these within our social post or bio
  2. Pub Page Competition T&Cs are hosted here https://www.greeneking.co.uk/terms-conditions

  If you see or receive contact from any social media presence claiming to be from Greene King and you’re unsure, please contact our Customer Services Team.
  
  If you have any questions concerning our social media, please contact us through our standard customer service methods listed here https://www.greeneking.co.uk/contact-us/customer-service
  
  Policy reviewed January 2025