Frequently Asked Questions for The Red Lion

For details on our opening hours, please visit this page. 

If you have a booking you will be seated at your table, if you do not have a booking then you may be required to wait until a table becomes available. You are welcome to wait at our bar or outside area. Booking is advised.

To get in touch with us, please call us on +44 01394 382 169 or email us at 6223@greeneking.co.uk.

We want you to enjoy your time with us. If you have any specific needs, including those for disabled customers, please do call us ahead of visiting so we can do our best to accommodate any adjustments you require. You can call us on +44 01394 382 169.

If you contact us directly we will be more than happy to assist you in finding your misplaced item. Please call us on +44 01394 382 169.

Please contact us directly, and we can advise you on maximum capacity. Contact us on +44 01394 382 169.

As a whole Greene King has taken the decision to support one local charity, however our pubs do regularly support charities in their own local areas so get in touch with your local pub for further information.

Please visit our recruitment website.

You can book a table online here or the 'Book' option on the menu bar or alternatively contact the pub directly on +44 01394 382 169.

Please contact us directly on +44 01394 382 169 to enquire about a large party booking. Alternatively, please select ‘Large party enquiry’ from the booking form drop down. This will only be an enquiry until the we confirm your booking.

If you wish to dine with us, we advise you to book a table ahead of your visit. Walk-in's are available on a first come, first serve basis. For parties for over 8 guests, please contact us on +44 01394 382 169 to enquire about a large party booking. Alternatively, please select ‘Large party enquiry’ from the booking form drop down. This will only be an enquiry until we confirm your booking.

If you are having issues booking a table online, please contact us directly on +44 01394 382 169.

These terms and conditions (the "Terms") govern your use of your Gift Card. Please take the time to read and understand these Terms before using your Gift Card. We also recommend keeping a copy of the Terms for future reference. If you do not agree to these Terms, please do not use the Gift Card.

1. The Gift Card is issued and operated by Greene King Brewing and Retailing Limited ("Greene King") (Registered no. 3298903) which is based at Westgate Brewery, Bury St Edmunds, Suffolk, IP33 1QT.

2. The Gift Card allows you to upload a cash value onto your Gift Card which can be used to pay for Greene King products and services. The money loaded onto your Gift Card is only a pre-payment system for the goods and services of participating Greene King pubs, restaurants and hotels; it is not a credit card, credit line or deposit account. No interest, dividends or any other earnings will accrue on the money loaded onto your Gift Card. Greene King will provide a physical gift card or e-gift card to the value of the money you uploaded.

3. To activate and upload money onto your Gift Card, you must be aged 18 or over and a resident in the UK. The Gift Card can be used by UK residents aged 14 or over, but the purchase of certain products and services are subject to age requirements specified by law.

4. The card can be loaded with any value between £5 and £250. The maximum value which may be stored on a Gift Card purchased by you is £250. Gift Cards can only be topped-up at a Greene King site.

5. Gift Cards purchased online will be sent to the delivery address stated on each individual order and will be dispatched on receipt of cleared funds. If payment is not received your order will be cancelled.

6. If you have purchased the Gift Card through a third party, additional terms and conditions may apply and you should refer directly to that third party for further information.

7. The monetary value on your Gift Card can be used as full or part payment for Greene King products and services at any participating Greene King site in England, Scotland and Wales. When you use your Gift Card, the cash balance on your Gift Card will be reduced by the full cash value of your Greene King purchase. You can check your account balance online here. We reserve the right to correct or amend the remaining balance in your account if we believe that an invoicing or accounting error has occurred. If you wish to contest such a correction or amendment to your account balance, please call 01709 242099.

8. You must be present with your Gift Card when you make purchases in a Greene King site.

9. The money uploaded to your Gift Card cannot be exchanged for cash or refunded to your credit card or debit card. Any remaining balance will be stored on the Gift Card and may be used to pay, in whole or in part, for future purchases at Greene King sites.

10. All money uploaded on your Gift Card will expire 12 Months from activation, last top-up or last use. Any balance left on the Gift Card after this date will be forfeited and cannot be refunded.

11. You should treat your Gift Card as cash for any purchases in participating Greene King sites. You are responsible for any unauthorised payments using your Gift Card. Therefore please do not allow others to use your Gift Card. Greene King is not liable for lost, stolen or damaged Gift Cards.

12. Gift Cards may not be sold, exchanged or used for any other purpose, except as specified in these Terms, without Greene King’s written permission.

13. Greene King does not warrant or represent that your Gift Card will always be accepted at participating Greene King sites. For example, in the unlikely event of a failure of Greene King IT and communications systems, Greene King may not be able to accept Gift Cards as payment during such a system failure.

14. Greene King reserves the right to refuse to accept a Gift Card or to limit the use of a Gift Card which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected by fraud, misconduct or unauthorised use. Greene King may withdraw or cancel your Gift Card or take any other action it may deem appropriate if it suspects fraud, misconduct or unauthorised use of your Gift Card. The Gift Card shall become invalid once cancelled and you will not be able to redeem the balance on your Gift Card.

15. Greene King’s liability to you in relation to these Terms shall under no circumstances exceed the final balance held on your Gift Card. These Terms set out Greene King’s entire liability to remedy any defect or default in the Gift Card. Save as is provided in these Terms, all warranties, representations, conditions and terms, whether express or implied, written or oral, as to the quality, condition or otherwise (including without limitation its merchantability and fitness for purpose) are hereby expressly excluded to the fullest extent permitted by law. Notwithstanding the above, nothing in these Terms shall affect your statutory rights.

16. Greene King shall not be liable to any person for any claim, whether arising in contract, tort (including negligence) or otherwise, for consequential, economic, special or other indirect loss including (without limitation) losses calculated by reference to profits, business, cost of replacement goods, goodwill or income.

17. Nothing in these Terms shall exclude Greene King’s liability for personal injury or death caused by its negligence.

18. You agree to be liable for and to indemnify Greene King (and its officers, employees, directors, shareholders, representatives, successors and assigns) and hold it harmless against all third party claims, demands and actions and in relation to all liabilities, losses, costs, charges, damages and expenses (including legal fees) incurred in relation to such claims, demands and actions, to the extent that such liability arises from breach of these Terms by you.

19. Greene King reserves the right to amend these Terms at any time or withdraw the Gift Card on reasonable notice, such changes will be posted here. If you have registered your Gift Card, then we will notify you of any change, deletion or addition by email. The amended Terms will apply to your use of the Gift Card.

20. These Terms and the Greene King Privacy Policy, a copy of which can be found here, govern Greene King’s use of the personal information collected from you. Greene King will not pass on your personal information to third parties, except to third party suppliers and services providers who use your personal information in order to provide services to us or on our behalf, for example software providers of the Gift Card platform and marketing mailings.

21. If Greene King fails to exercise its rights immediately, this will not by itself be taken as a waiver of those rights and Greene King may still exercise those rights in the future.

22. If any of these Terms is found to be illegal, invalid or unenforceable under applicable law, the offending provision will be severed and remaining terms and conditions will be unaffected (to the fullest extent legally permitted).

23. You agree that Greene King may transfer its rights and obligations under these Terms to another person. You may not transfer your rights or obligations under these Terms to anybody else without first obtaining the written consent of Greene King.

24. A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

25. These terms are governed by English law and the exclusive jurisdiction of the English courts.

26. These Terms (together with the documents referred to in them) represents the entire agreement between you and Greene King in relation to your use of the Gift Card and supersedes any previous agreement, whether written or oral, in relation to the Gift Card. If any part of any provision of these Terms shall be invalid or unenforceable, then the remainder of such provision and all other provisions of the Terms shall remain valid and enforceable.

27. If you have any general enquiries, queries regarding your Gift Card or if you dispute any transaction that has occurred on your Gift Card, please submit a contact us form or call 01709 242099 (9am – 5pm, Monday-Friday).



Cancellation 1. You have the right to cancel any unused Gift Card purchased online within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire physical possession of Gift Card. To exercise the right to cancel, you must inform us at Greene King Gift Cards, Westgate Brewery, Bury St Edmunds, Suffolk IP33 1QT of your decision to cancel the cards by a clear statement. You may use the attached model cancellation form (available here), but this is not obligatory. 2. If you cancel any unused Gift Card, we will reimburse to you all payments received from you. We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any unused Gift Card supplied, or (if earlier) 14 days after you provide evidence that you have returned the unused Gift Card, or if there was no Gift Card supplied, 14 days after the day on which we are informed about your decision to cancel this contract. 3. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. You shall send back any unused Gift Card with the original packaging intact to the address below or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the Gift Card to us. The deadline is met if you send back the Gift Card before the period of 14 days has expired. Greene King Gift Cards Westgate Brewery Bury St Edmunds Suffolk IP33 1QT Please note all returned Gift Cards must be sent back using recorded delivery and adequately packed to avoid any possible damage in transport. We cannot accept responsibility for Gift Cards damaged during their return, or for postal or other costs incurred when returning Gift Cards. Please also note that partly used Gift Cards are not cancellable.

28. Please note that Greene King Gift Cards and Great British Pub Cards can not be used in any of our tenanted pubs. They are only redeemable in Greene King pub managed sites.

Vouchers can only be used at a participating pub during food service hours and must be presented when placing your initial food order. The voucher cannot be used in conjunction with any other offer or Chef & Brewer deal or Greene King employee vouchers including friend & family vouchers. Voucher valid for one transaction, one voucher per person, one voucher per transaction. Copied, defaced or damaged vouchers will not be accepted. Proof of identity may be requested for alcohol sales. Cash value of this voucher £0.00000001. This voucher is not transferable. Offer subject to availability and we reserve the right to substitute other rewards, cancel, amend or withdraw this offer at any time at our absolute discretion. Promoter: Chef & Brewer, Sunrise House, Ninth Avenue, Burton upon Trent, Staffordshire, DE14 3JZ.

We advise booking at www.chefandbrewer.com before visiting, just to make sure of a table.

Please only change enough vouchers for your visit, if you are planning to visit more than once please place separate orders. There is no change given for voucher code overpayment and the same voucher code cannot be used across multiple transactions.

Voucher codes can be used as full or part payment for food only from our brunch menu, main menu, young guests’ menu, seasonal specials and key date set menus (Burns, Valentines, Mother’s day, Father’s day and Christmas Festive Fayre, including Festive Brunch, Boxing Day, Twixmas and New Year’s Eve). Please show your voucher code(s) to your server before ordering.

Tesco Clubcard voucher codes cannot be used for takeaway or in conjunction with any other voucher, discount or offer including, but not limited to lunch menu starters and puddings, supper club 2 or 3 course set menu, bar snacks 3 for £10, wine & sharer, special functions e.g. wedding/ wake and hotel breakfast.

Voucher codes cannot be used for drinks, merchandise or gift cards, or left as a tip.

Voucher codes cannot be redeemed on Christmas Day.

Maximum of six guests per party when using Clubcard voucher codes.

Please present your code in the app when placing your order, which entitles the bearer to 20% Off Food at a participating pub. Offer can be redeemed until 5 Sep 2023, Monday to Sunday during food service hours. The 20% Off Food offer cannot be used in conjunction with any other offer, menu promotion or on Bank Holidays, Mother's Day, Father's Day, Valentine's Day, Christmas Day, Boxing Day, New Year’s Eve and New Year's Day. Offer valid for bills up to £200, max discount £40. Cannot be used in conjunction with Tesco vouchers or Greene King employee vouchers, including friend & family vouchers. Only one redemption per person, per transaction, per visit for a maximum of 10 guests, including the BLC Member. Offer subject to availability. Invalid memberships will not be accepted. Offer cash value £0.0000001. The offer is not transferable. We reserve the right to amend, cancel or withdraw this offer at any time. Promoter: Greene King, Sunrise House, Ninth Avenue, Burton-Upon-Trent, Staffordshire, DE14 3JZ

Please present your voucher when placing your order, which entitles the bearer to choose from a bottle of Bottle of El Pico Sauvignon Blanc or Cabernet Sauvignon white or red, Giotto Rose or Prosecco DOC or four draught soft drinks from our selection. This voucher can only be used at any Chef & Brewer Collection pub and must be presented when placing your initial food order, a minimum of two main courses must be purchased to receive your free bottle of wine. Bills cannot be split and only one voucher per table is valid. Offer valid during food service hours. The voucher cannot be used in conjunction with any other offer, including Tesco Clubcard vouchers, email offers, Evening supper club set menu, Gourmet Society, Saga, Blue Light, Greene King employee vouchers and Greene King friend & family vouchers. Not valid on Valentine's Day, Mother's Day, Father's Day, Christmas Day, Boxing Day & New Year's Eve. Voucher can only be used once. Copied, defaced or damaged vouchers will not be accepted. Proof of identity may be requested. Cash value of this voucher £0.00000001. This voucher is not transferable. Offer subject to availability. We reserve the right to cancel, amend or withdraw this offer at any time. Promoter: Chef & Brewer, Sunrise House, Ninth Avenue, Burton-Upon-Trent, Staffordshire, DE14 3JZ