Time together made easy at Swan
Make the most of the good times with our app
Skip the bar queues and make those special moments last that little bit longer. Secure your spot, browse the menu, order some tasty treats, pay and more, all without moving a muscle (apart from your thumb, of course). It's quality time without the hassle, because we think you deserve it!
Win a main, dessert or drink on the house!
Craving a little treat? Our new app customers could win a free main, dessert, or drink–just download our FREE app, register your details and spin the wheel.* How deliciously exciting!
From special sips to delicious nibbles and more, there's a lot to love when you browse the app. Book your table, browse the menu, place your order and pay at your table, all with a few taps.
(*T&Cs apply.)
Let's play Pub Match
If you've already discovered the wonders of our app, how about a game of Pub Match? When you activate Rewards, order on the app or scan your unique QR code at the bar, you'll get access to our new in-app game. Match up as many groups of three as you can within 90 seconds and see how many points you can score. And if you can match four, there might even be a little surprise for you...
But wait, there's more! Every month, the top ten players on our leaderboard will win fabulous money-off vouchers*, so jump in and start playing!
(*T&Cs apply.)
What's changed?
Our app is new, improved, and better than ever! Book, browse, order and pay, all with a few quick taps. Plus, you can stay in the loop with all the latest news and info about our lovely pubs.
Relax with the app
The app does all the work for you, so you can spend less time waiting around and more time enjoying a spot of summer sunshine with the people you love the most. Browse our selection of delicious nibbles, order a round, settle the bill and book your next trip. Spectacularly simple!
Terms & Conditions
TERMS & CONDITIONS AND PRIVACY NOTICE
1. Acceptance. By entering this promotion you are deemed to have accepted, and will be bound by, these terms and conditions.
2. Eligibility. This promotion is open to residents of the United Kingdom aged 18 or over only. Employees of Greene King, their families, agencies, or anyone else professionally connected with this promotion, are not eligible to enter.
3. Promotional Period. This promotion opens at 00:01 on 12/08/2025 and closes at 00:00 on 31/12/2026.
4. Entry requirements. To enter through the Greene King Mobile App, you must 1. Be a registered Greene King Mobile App user; 2. Activate your Rewards program; 3. Play the Spin to Win game to win a free prize.
5. Game expiry. You will have 30 days from the date you receive your Spin to Win game to play and win a prize. Otherwise, you will lose your reward.
6. Prize selection. One (1) prize of either a free drink, dessert or main meal will be awarded upon completing the Spin to Win game.
7. Prize. The prize will be one of the following: 1) A free drink. Customers can choose one of the following drinks dependent on selection available in participating venue where redeemed: Peroni Nastro Azzuro – draught pint; Peroni Natro Azzuro 0% bottle; Birra Moretti – draught pint; Coke Zero, Original Taste, Diet Coke, Schweppes Lemonade – draught large glass; Madri – draught pint; Cruz Campo – draught pint Rekorderlig – any variant bottle; Aspall – any variant draught pint; GK IPA, Abbot Ale, Old Speckled Hen, Hazy Day, Level Head – draught pint. Only Soft Drinks and Peroni Nastro Azzuro 0% bottle will be available in Scotland). 2) A free dessert (up to the value of £7.99) or 3) A main meal (up to the value of £18.99, excludes sharers or any meal priced higher than £18.99, only selected from the main menu, does not include any breakfast, brunch, lunch, seniors, specials, children’s menus or timed menus).8. The terms and conditions of any third-party supplier will also apply to the prize where applicable. If there is a conflict between third-party terms and conditions and these terms and conditions, these shall take precedence.
9. The prize is non-transferable and cannot be sold or auctioned. No cash or other alternative to the prize will be offered unless in the event of unforeseen circumstances, in which case we reserve the right to offer an alternative prize of equal or greater value than the original.
10. Notification. You will be notified in the Greene King Mobile App of your prize upon completing the Spin to Win game, unless otherwise specified. Each member is only eligible for a single prize to redeem.
11. If the prize winner is ineligible, otherwise in breach of these terms and conditions, or unable to take up the prize for any other reason, we reserve the right to remove the prize from your Rewards wallet.
12. We accept no responsibility for the failure to use your free prize voucher before it is expired due to your inactivity in the Greene King Mobile App.
13. Delivery. Your prize will be available in your Rewards wallet in the Greene King Mobile App shortly after you complete the Spin to Win game. In any event the prize must be claimed and taken within 30 days from the date you receive it.
14. Limitation of liability. To the extent permitted by law, we accept no liability for any damage, loss or injury suffered (including loss of opportunity) whether direct, indirect, special or consequential, arising in any way due to entering this promotion or taking up a prize. We are not responsible for any third-party acts or omissions.15. Intellectual property. You will retain ownership of any content, submissions and other material that you submit as part of this promotion. However, you grant us (and our agents and affiliates) a non-exclusive, royalty free, worldwide, irrevocable, perpetual licence to use any such content, submissions and other material for the purposes of this promotion.
16. General terms. No bulk, machine-generated consumer group or third-party entries will be accepted. Entries are restricted to one entry per person. In the event of multiple entries being received from the same person or account, only the first entry will be accepted.
17. We reserve the right to disqualify incomplete, altered or illegible entries. No responsibility will be accepted for entries lost, damaged or delayed, technical or telecommunications faults. Proof of submitting is not proof of receipt.
18. We reserve the right, in our absolute discretion, to verify the prize winner, including, but not limited to, proof of identity and/or age, as required, and to withdraw a prize where there are reasonable grounds to believe there has been a breach of these terms and conditions or otherwise where an entrant has gained advantage in participating in the promotion or has won using fraudulent means.
19. Our decision is binding in all matters relating to this promotion, and no correspondence shall be entered into.
20. Owing to exceptional circumstances outside our reasonable control and only where circumstances make this unavoidable, we reserve the right to cancel or amend the promotion or these terms and conditions at any time, but will always endeavour to minimise the effect to you in order to avoid undue disappointment.
21. Governing law & jurisdiction. These terms and conditions (and any non-contractual disputes/claims which arise out of or in connection with them) will be governed by English law and we and you submit to the exclusive jurisdiction of the English courts.22. We remind anyone entering this promotion to drink responsibly. Please visit www.greeneking.co.uk/enjoy-responsibly for the facts.
23. This promotion is in no way sponsored, endorsed, administered by or associated with any of the social media platforms where the post promoting the promotion is featured. None of the social media platforms are responsible to entrants in respect of any aspects of this promotion.
24. Promoter: Greene King Brewing and Retailing Limited Sunrise House, Ninth Avenue, Burton upon Trent, Staffordshire DE14 3JZ.Privacy notice
25. Data Controller. Greene King Brewing and Retailing Limited (ICO registration number ZA054235) is the data controller in respect of this promotion.
26. We are required to comply with the provisions of the Data Protection Act 2018 and the UK General Data Protection Regulation in relation to the processing of any personal information obtained from you, including when you take part in this promotion. We are a member of the Greene King group of companies (the “Group”), and the Group takes the protection of your personal information seriously.
27. Why do we need to process your personal data? We want our promotions to be administered fairly so that all entrants can enjoy them. To do this well, we need to process some of your personal data. We will process your personal data to administer the promotion, to confirm that you have complied with the terms of the promotion, to confirm whether you have won a prize, to communicate with you in relation to any prize you may win and to deal with any queries you have in relation to the promotion.
28. What information do we process? When you enter a promotion we need your contact information. If you are a winner we may ask for your date of birth in order to confirm your eligibility to enter the competition and other contact information so we are able to send your prize to you. We will also collect any personal information you include in your message.
29. How long do we keep personal information for? If you exercise your data protection rights, we will keep a record of your request and our response indefinitely, to be able to show that we responded properly and fairly to your request. Otherwise we will keep your data for the following time periods:Information relating to… Is kept for… Entering a promotion 4 months following the closing date of a promotion Enquiring about a promotion 3 months following our reply to you
30. Will we sell your personal data to anyone else? No. That’s not something we do.
31. Who do we share personal data with and why? Any personal information collected may be shared with other companies in our Group and will be used for administrative or operational reasons connected with the promotion, including to communicate with you. We work with the following third party suppliers and service providers who will process your personal data in order to administer the promotion, arrange prizes and discuss any specific requirements with you on our behalf:Third party Personal data that is shared Reasons for sharing personal data Service Now Name, contact information, address, booking information, complaint information Managing guest queries and complaints 32. All of these organisations are required to comply with our data processing standards and are bound by the terms of this privacy notice. They are not permitted to use your personal data for their own purposes.
33. We will share your personal data as required by law or where we are asked to do so by a public or regulatory authority.
34. If this promotion requires you to make a booking with us, our bookings providers may process your personal data as set out in our main privacy notice at www.greeneking.co.uk/privacy under the heading ‘Other organisations who help us to provide our products and services’.
35. As we develop our business, we might sell or buy group companies or other businesses. If we do so, this might involve transferring customer information relating to the relevant company or business to the person buying the business. The buyer will only be permitted to use your personal data as outlined in this privacy notice.
36. We will not pass your personal information outside of the UK or EU or to any other external organisation without your prior permission.
37. Direct marketing. We may ask whether you want to receive marketing from us – it’s your choice, but if you sign up for marketing please read our general privacy notice at www.greeneking.co.uk/privacy.
38. Publicity. If you are a winner or runner up, we may use your data for publicity purposes as explained in the terms and conditions above.
39. What are your rights and how can you exercise them? We can be contacted by post at: Westgate Brewery, Bury St Edmunds, Suffolk IP33 1QT.
40. We have appointed a Data Protection Officer, who can be contacted by post at the address above, or by email sent to dataprotection@greeneking.co.uk.
41. We process personal data in compliance with applicable data protection law. The lawful bases we rely on for our primary processing purposes are as follows:Processing purpose Lawful basis for processing Administering a promotion We process personal data because it is necessary to do so for the performance of the relevant contract. Responding to an enquiry about a promotion We believe it is in our commercial interests to respond to our customers making this processing a legitimate interest. 42. You have the following rights under data protection law:
to ask us to tell you what personal data we are processing that relate to you (right of access);
to require us to rectify or stop processing inaccurate personal data (right to rectification);
to require us to delete personal data relating to you, subject to there being valid grounds (right to erasure);
to require us to restrict our processing activities, subject to there being valid grounds (right to restriction);
to object to processing, in particular to profiling (right to object) and direct marketing (by withdrawing your consent);
to ask that personal data about you be sent to another controller of your choosing, subject to there being valid grounds (right to data portability).
43. You can notify us of your wish to exercise any of these rights by contacting the Data Protection Officer, using the contact information provided above.
44. You also have a right to lodge a complaint with the Information Commissioner’s Office (the data protection regulator for the United Kingdom) or in some circumstances, another European Union data protection authority.
45. Cookies. We may download cookies to your computer when you log on to our website. For more information about our commitment to your privacy and details of how we use cookies, please refer to our general Privacy Notice and Cookie Notice at greeneking.co.uk/privacy and greeneking.co.uk/use-of-cookies.
46. Changes to this privacy notice. This privacy notice is effective from the opening date set out above. You can check if the privacy notice has changed by revisiting this webpage at any time.TERMS & CONDITIONS AND PRIVACY NOTICE
1. Acceptance. By entering this promotion you are deemed to have accepted, and will be bound by, these terms and conditions.
2. Eligibility. This promotion is open to residents of the United Kingdom aged 18 or over only.
3. Promotional Period. This promotion opens at 00:01 on 02/09/2025 and closes at 00:00 on 31/12/2026.
4. Entry requirements. To enter through the Greene King Mobile App, you must 1. Be a Greene King App Rewards member; 2. Scan your Rewards Membership ID when making a purchase at the Till/Bar or through the Greene King Mobile App at any Greene King Pub (£1 minimum spend) to receive a game entry (excludes Crafted, Metro, Hive, Nest and Everly); 3. Play the game.
5. Team Member Discount. If you use a Team member discount on your purchase, either through the Order & Pay journey or at the bar, you will not qualify to receive a Pub Match gameplay from that transaction.
6. Leaderboard username. Adopting an inappropriate username (one that is offensive or vulgar) for the Pub Match game, will be reviewed and amended accordingly.
7. Gameplay Redemption. Your Pub Match gameplay entry will be redeemed after 30 seconds of actual gameplay. This means if you exit the Pub Match game after 30 seconds without completing it, you will lose your gameplay and will not be able to play again unless you have another gameplay entry available.
8. Winner selection. One (1) winner and nine (9) runners-up will be selected each month based on the Pub Match Leaderboard from that month. The highest scoring player will be chosen as the winner and the proceeding nine (9) players will be the runners-up from all entries received. The Pub Match Leaderboard resets each month and the score from the previous month will not be transferred.
9. Prize. The winner will receive a £50 GK Voucher into their Greene King Mobile App Rewards Wallet and the nine (9) runners-up will also each receive one £10 GK Voucher. The vouchers may be made up of smaller denominations. A maximum of 2 vouchers can be used in a single transaction.
10. The terms and conditions of any third-party supplier will also apply to the prize where applicable. If there is a conflict between third-party terms and conditions and these terms and conditions, these shall take precedence.
11. The prize is non-transferable and cannot be sold or auctioned. No cash or other alternative to the prize will be offered unless in the event of unforeseen circumstances, in which case we reserve the right to offer an alternative prize of equal or greater value than the original.
12. Notification. The winner and runners-up will be notified in the Greene King Mobile App of their prize within 1 working day following the end of the promotion, unless otherwise specified.
13. If the selected winner or runners-up are ineligible, otherwise in breach of these terms and conditions, or unable to take up the prize for any other reason, we reserve the right to select an alternative winner or runners-up using the same process referred to above in these terms and conditions.
14. We accept no responsibility for the failure to use the voucher before it is expired due to your inactivity in the Greene King Mobile App.
15. Delivery. The winner and runners-up will receive their prize in the Greene King Mobile App within 1 working day following the end of the promotion, unless otherwise specified. In any event the prize must be claimed and taken within 30 days after receiving the reward.
16. Limitation of liability. To the extent permitted by law, we accept no liability for any damage, loss or injury suffered (including loss of opportunity) whether direct, indirect, special or consequential, arising in any way due to entering this promotion or taking up a prize. We are not responsible for any third-party acts or omissions.
17. Intellectual property. You will retain ownership of any content, submissions and other material that you submit as part of this promotion. However, you grant us (and our agents and affiliates) a non-exclusive, royalty free, worldwide, irrevocable, perpetual licence to use any such content, submissions and other material for the purposes of this promotion.
18. Publicity. The winner may be asked to take part in publicity relating to this promotion but this will be discussed with the winner before taking place.
19. Winner’s name. In accordance with the Advertising Standards Authority CAP Code, we intend to publish or make available the surname and county of any winner. Any winner that objects must notify us as soon as possible after you are informed that you have won.
20. General terms. No bulk, machine-generated consumer group or third-party entries will be accepted. Entries are restricted to one entry per person. In the event of multiple entries being received from the same person or account, only the first entry will be accepted.
21. We reserve the right to disqualify incomplete, altered or illegible entries. No responsibility will be accepted for entries lost, damaged or delayed, technical or telecommunications faults. Proof of submitting is not proof of receipt.
22. We reserve the right, in our absolute discretion, to verify the winner and runners-up, including, but not limited to, proof of identity and/or age, as required, and to withdraw a prize where there are reasonable grounds to believe there has been a breach of these terms and conditions or otherwise where an entrant has gained advantage in participating in the promotion or has won using fraudulent means.
23. Our decision is binding in all matters relating to this promotion, and no correspondence shall be entered into.
24. Owing to exceptional circumstances outside our reasonable control and only where circumstances make this unavoidable, we reserve the right to cancel or amend the promotion or these terms and conditions at any time, but will always endeavour to minimise the effect to you in order to avoid undue disappointment.
25. Governing law & jurisdiction. These terms and conditions (and any non-contractual disputes/claims which arise out of or in connection with them) will be governed by English law and we and you submit to the exclusive jurisdiction of the English courts.
26. We remind anyone entering this promotion to drink responsibly. Please visit www.greeneking.co.uk/enjoy-responsibly for the facts.
27. This promotion is in no way sponsored, endorsed, administered by or associated with any of the social media platforms where the post promoting the promotion is featured. None of the social media platforms are responsible to entrants in respect of any aspects of this promotion.
28. Promoter: Greene King Brewing and Retailing Limited Sunrise House, Ninth Avenue, Burton upon Trent, Staffordshire DE14 3JZ.
Privacy notice
29. Data Controller. Greene King Brewing and Retailing Limited (ICO registration number ZA054235) is the data controller in respect of this promotion.
30. We are required to comply with the provisions of the Data Protection Act 2018 and the UK General Data Protection Regulation in relation to the processing of any personal information obtained from you, including when you take part in this promotion. We are a member of the Greene King group of companies (the “Group”), and the Group takes the protection of your personal information seriously.
31. Why do we need to process your personal data? We want our promotions to be administered fairly so that all entrants can enjoy them. To do this well, we need to process some of your personal data. We will process your personal data to administer the promotion, to confirm that you have complied with the terms of the promotion, to confirm whether you have won a prize, to communicate with you in relation to any prize you may win and to deal with any queries you have in relation to the promotion.
32. What information do we process? When you enter a promotion we need your contact information. If you are a winner we may ask for your date of birth in order to confirm your eligibility to enter the competition and other contact information so we are able to send your prize to you. We will also collect any personal information you include in your message.
33. How long do we keep personal information for? If you exercise your data protection rights, we will keep a record of your request and our response indefinitely, to be able to show that we responded properly and fairly to your request. Otherwise we will keep your data for the following time periods:
Information relating to… Is kept for… Entering a promotion 4 months following the closing date of a promotion Enquiring about a promotion 3 months following our reply to you 34. Will we sell your personal data to anyone else? No. That’s not something we do.
35. Who do we share personal data with and why? Any personal information collected may be shared with other companies in our Group and will be used for administrative or operational reasons connected with the promotion, including to communicate with you. We work with the following third party suppliers and service providers who will process your personal data in order to administer the promotion, arrange prizes and discuss any specific requirements with you on our behalf:
Third party Personal data that is shared Reasons for sharing personal data Service Now Name, contact information, address, booking information, complaint information Managing guest queries and complaints 36. All of these organisations are required to comply with our data processing standards and are bound by the terms of this privacy notice. They are not permitted to use your personal data for their own purposes.
37. We will share your personal data as required by law or where we are asked to do so by a public or regulatory authority.
38. If this promotion requires you to make a booking with us, our bookings providers may process your personal data as set out in our main privacy notice at www.greeneking.co.uk/privacy under the heading ‘Other organisations who help us to provide our products and services’.
39. As we develop our business, we might sell or buy group companies or other businesses. If we do so, this might involve transferring customer information relating to the relevant company or business to the person buying the business. The buyer will only be permitted to use your personal data as outlined in this privacy notice.
40. We will not pass your personal information outside of the UK or EU or to any other external organisation without your prior permission.
41. Direct marketing. We may ask whether you want to receive marketing from us – it’s your choice, but if you sign up for marketing please read our general privacy notice at www.greeneking.co.uk/privacy.
42. Publicity. If you are a winner or runner up, we may use your data for publicity purposes as explained in the terms and conditions above.
43. What are your rights and how can you exercise them? We can be contacted by post at: Westgate Brewery, Bury St Edmunds, Suffolk IP33 1QT.
44. We have appointed a Data Protection Officer, who can be contacted by post at the address above, or by email sent to dataprotection@greeneking.co.uk.
45. We process personal data in compliance with applicable data protection law. The lawful bases we rely on for our primary processing purposes are as follows:
Processing purpose Lawful basis for processing Administering a promotion We process personal data because it is necessary to do so for the performance of the relevant contract. Responding to an enquiry about a promotion We believe it is in our commercial interests to respond to our customers making this processing a legitimate interest. 46. You have the following rights under data protection law:
a. to ask us to tell you what personal data we are processing that relate to you (right of access);
b. to require us to rectify or stop processing inaccurate personal data (right to rectification);
c. to require us to delete personal data relating to you, subject to there being valid grounds (right to erasure);
d. to require us to restrict our processing activities, subject to there being valid grounds (right to restriction);
e. to object to processing, in particular to profiling (right to object) and direct marketing (by withdrawing your consent);
f. to ask that personal data about you be sent to another controller of your choosing, subject to there being valid grounds (right to data portability).47. You can notify us of your wish to exercise any of these rights by contacting the Data Protection Officer, using the contact information provided above.
48. You also have a right to lodge a complaint with the Information Commissioner’s Office (the data protection regulator for the United Kingdom) or in some circumstances, another European Union data protection authority.
49. Cookies. We may download cookies to your computer when you log on to our website. For more information about our commitment to your privacy and details of how we use cookies, please refer to our general Privacy Notice and Cookie Notice at greeneking.co.uk/privacy and greeneking.co.uk/use-of-cookies.
50. Changes to this privacy notice. This privacy notice is effective from the opening date set out above. You can check if the privacy notice has changed by revisiting this webpage at any time.
- Please click here to view our Frequently Asked Questions.