Terms & Conditions
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These Terms and Conditions govern your use of the www.chefandbrewer.com website. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not use the www.chefandbrewer.com website.
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Website terms and conditions
These terms and conditions govern your use of this website. Please read them carefully as they affect your rights and liabilities under the law.
If you do not agree to these terms and conditions, please do not use this website.
- Use of this website
This website is provided to you free of charge for your personal use subject to these terms and conditions. By using this website you agree to be bound by these terms and conditions.
The terms and conditions do not affect your statutory rights.
- Amendments
We may update these terms and conditions from time to time and any changes will be notified to you via a suitable announcement on this website. The changes will apply to the use of this website after we have given notice. If you do not wish to accept the new terms and conditions you should not continue to use this website. If you continue to use this website after the date on which the change comes into effect, your use of this website indicates your agreement to be bound by the new terms and conditions.
- Access to and availability of the website
We will make all reasonable efforts to provide you with access to the website 24 hours per day without any interruptions. However, from time to time you may experience disruptions due, for example, to essential maintenance or problems beyond our control involving suppliers, communications, the internet, your own computer or software failures. Accordingly, we do not warrant that the website will be available continuously and is not liable for any downtime or disruption in website availability.
- Passwords and security
You agree to (and agree to ensure that your directors, employees and agents):
- Keep all passwords secret at all times and have them changed, if there is reason to believe that someone else knows them
- Notify us immediately upon becoming aware of any accidental or unauthorised access or use of the service by any third party
- Intellectual property
The content and design of these website pages are subject to copyright owned by us. You are welcome to print pages for your personal use but no part of this website, our logos or trademarks may be reproduced or transmitted in any way for any other purpose.
Other than having permission to access the website and use the services in accordance with these terms and conditions, you agree that nothing herein creates or grants to you any right in or ownership of any intellectual property rights existing in the presentation or format of the website or in any software, content, information, data or databases provided through the website or used in or forming part of the services. This includes without limitation any registered or unregistered trademarks, service marks, logos, designs, database rights, copyright, rights in domain names or data owned by or vested in us or any third party (‘intellectual property’).
All rights in relation to intellectual property not expressly granted by us are hereby reserved to us (or our licensors) and no right, licence or benefit to such intellectual property is granted to you.
- Property details
We reserve the right to change the details of any pub, hotel or restaurant at any time without notice.
- Liability
This website is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the internet.
We have made all reasonable efforts to ensure that all information provided on the website by ourselves and third parties is accurate at the time of inclusion, complete and up-to-date.
However, there may be inadvertent errors on the website for which we take no responsibility. We reserve the right to make changes and/or corrections to the website at our own discretion.
In particular, we disclaim all liabilities in connection with the following:
- incompatibility of this website with any of your equipment, software or telecommunications links
- technical problems including errors or interruptions of this website
- unsuitability, unreliability or inaccuracy of this website
- inadequacy of this website to meet your requirements
By accessing this website you agree that we shall not be liable to any person for any special, incidental, direct or indirect consequential loss or damage including, without limitation, loss of profits or revenues, cost of replacement goods, loss or damage to data arising out of the use of, or inability to use, this site which may arise from the use of this site or use or reliance on any of the information contained in any of the materials on this website or from access to other material on the internet via hyperlinks from this site.
Nothing in this paragraph applies to our liability in respect of products sold through our pubs, hotels or restaurants.
Nothing in these terms and conditions shall exclude our liability for personal injury or death caused by our negligence.
- Third-party websites and products
From time to time this website may include links to other websites not under our control. We will accept no liability in respect of, the content on any external link.
Any information related to a supplier or product on the website which is not part of or produced by us or our group does not represent any endorsement by us of the quality of the supplier or product offered.
- Termination
We may terminate your right to use the website by notice in writing to you if you breach any of the obligations under these terms and conditions.
On termination, you will make no further attempt to access the website or use the services and must delete all relevant passwords and any other website material.
- Your liability
You agree to be liable for and to indemnify us (and our officers, employees, directors, shareholders, representatives, successors and assigns) and hold us harmless against all third-party claims, demands and actions and in relation to all liabilities, losses, costs, charges, damages and expenses (including legal fees) incurred in relation to such claims, demands and actions, to the extent that such liability arises from breach of these terms and conditions by you or use of your computer, passwords or secure means of access to the website by an unauthorised user.
- General
If we fail to exercise our rights immediately, this will not by itself be taken as a waiver of those rights and we may still exercise those rights in the future.
If any of these terms or conditions is found to be illegal, invalid or unenforceable under applicable law, the offending provision will be severed and remaining terms and conditions will be unaffected (to the fullest extent legally permitted).
You agree that we may transfer its rights and obligations under these terms and conditions to another person. You may not transfer your rights or obligations under these terms and conditions to anybody else without first obtaining our written consent.
A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
Your use of this website and any dispute arising out of the website is subject to the laws of England and Wales. Any dispute arising out of the use or publication of this website is subject to the exclusive jurisdiction of the Courts of England and Wales.
This website is owned and operated by Greene King Brewing and Retailing Limited, a company registered in England and Wales whose registered office is at Westgate Brewery, Bury St Edmunds, Suffolk, IP33 1QT. Company registration number 3298903.
Last updated: April 2018
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The www.chefandbrewer.com website is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the www.chefandbrewer.com website you agree to be bound by these Terms and Conditions.
These terms and conditions do not affect your statutory rights.
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We may update these Terms and Conditions from time to time and any changes will be notified to you via a suitable announcement on the www.chefandbrewer.com website. The changes will apply to the use of the www.chefandbrewer.com website after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the www.chefandbrewer.com website. If you continue to use the www.chefandbrewer.com website after the date on which the change comes into effect, your use of the www.chefandbrewer.com website indicates your agreement to be bound by the new Terms and Conditions.
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Chef & Brewer will make all reasonable efforts to provide you with access to the website 24 hours per day without any interruptions. However, from time to time you may experience disruptions due, for example, to essential maintenance or problems beyond our control involving suppliers, communications, the Internet, your own computer or software failures. Accordingly, Chef & Brewer does not warrant that the website will be available continuously and is not liable for any downtime or disruption in website availability.
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The content and design of these website pages are subject to copyright owned by Chef & Brewer. You are welcome to print pages for your personal use but no part of this website, our logos or trademarks may be reproduced or transmitted in any way for any other purpose.
Other than having permission to access the website and use the services in accordance with these Terms and Conditions, you agree that nothing herein creates or grants to you any right in or ownership of any intellectual property rights existing in the presentation or format of the website or in any software, content, information, data or databases provided through the website or used in or forming part of the services. This includes without limitation any registered or unregistered trademarks, service marks, logos, designs, database rights, copyright, rights in domain names or data owned by or vested in Chef & Brewer or any third party ("Intellectual Property").
All rights in relation to Intellectual Property not expressly granted by Chef & Brewer are hereby reserved to Chef & Brewer (or its licensors) and no right, licence or benefit to such Intellectual Property is granted to you. -
The www.chefandbrewer.com website is provided by Chef & Brewer without any warranties or guarantees. You must bear the risks associated with the use of the Internet.
Chef & Brewer has made all reasonable efforts to ensure that all information provided on the website by ourselves and third parties is accurate at the time of inclusion, complete and up-to-date.
However, there may be inadvertent errors on the website for which Chef & Brewer takes no responsibility. Chef & Brewer reserves the right to make changes and/or corrections to the website at its own discretion.
In particular, we disclaim all liabilities in connection with the following:
- Incompatibility of the www.chefandbrewer.com website with any of your equipment, software or telecommunications links.
- Technical problems including errors or interruptions of the www.chefandbrewer.com website.
- Unsuitability, unreliability or inaccuracy of the www.chefandbrewer.com website.
- Inadequacy of the www.chefandbrewer.com website to meet your requirements.
By accessing this website you agree that Chef & Brewer shall not be liable to any person for any special, incidental, direct or indirect consequential loss or damage including, without limitation, loss of profits or revenues, cost of replacement goods, loss or damage to data arising out of the use of, or inability to use, this site which may arise from the use of this site or use or reliance on any of the information contained in any of the materials on this website or from access to other material on the Internet via hyperlinks from this site.
Nothing in these Terms and Conditions shall exclude Chef & Brewer’s liability for personal injury or death caused by its negligence. -
From time to time this website may include links to other websites not under the control of Chef & Brewer. Chef & Brewer has no control over, and will accept no liability in respect of, the content on any external link.
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Chef & Brewer may terminate your right to use the website by notice in writing to you if you breach any of the obligations under these Terms and Conditions.
On termination, you will make no further attempt to access the website or use the services and must delete any other www.chefandbrewer.com material. -
You agree to be liable for and to indemnify Chef & Brewer (and its officers, employees, directors, shareholders, representatives, successors and assigns) and hold it harmless against all third party claims, demands and actions and in relation to all liabilities, losses, costs, charges, damages and expenses (including legal fees) incurred in relation to such claims, demands and actions, to the extent that such liability arises from breach of these Terms and Conditions by you or use of your computer, passwords or secure means of access to the website by an unauthorised user.
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If Chef & Brewer fails to exercise its rights immediately, this will not by itself be taken as a waiver of those rights and Chef & Brewer may still exercise those rights in the future
If any of these terms or conditions is found to be illegal, invalid or unenforceable under applicable law, the offending provision will be severed and remaining terms and conditions will be unaffected (to the fullest extent legally permitted).
You agree that Chef & Brewer may transfer its rights and obligations under these Terms and Conditions to another person. You may not transfer your rights or obligations under these Chef & Brewer.
A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
Your use of this website and any dispute arising out of the website is subject to the laws of England and Wales. Any dispute arising out of the use or publication of this website is subject to the exclusive jurisdiction of the Courts of England and Wales. -
All parties shall comply at all times with the Data Protection Act 1998 (the "Act") and any regulations made under the Act. All personal information which you provide to us via the Websites will be stored and used by us in accordance with the Act and the Websites' privacy policy (as amended by us from time to time): http://www.chefandbrewer.com/privacy/ Whenever you provide us with information via the Websites, you will be deemed to have warranted to us that the information in question is accurate and that you have obtained all necessary permission for it to be used in the manner set out in the privacy policy mentioned above. We will use the information provided by you to inform you about our latest promotions and/or any specific products and services that we think might be of interest to you. You can opt-out of receiving these updates at any time by simply sending an email to data.protection@greeneking.co.uk. Trade marks, copyright, linking and other use of these Websites
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While we endeavour to ensure that the information on the Websites is correct, we do not warrant the accuracy or completeness of the material on the Websites. We may make changes to the functionality of the Websites, the material on the Websites at any time without notice. The material on the Websites may be out of date and we make no commitment to update the material. The material on the Websites is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with the Websites on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for this legal disclaimer, might have effect in relation to the Websites. We will use our reasonable endeavours to ensure that the Websites are fully operational at the times we have indicated it will be available. However we cannot and do not guarantee that the Websites will be available at all times or that it will be fault free. In particular access to the Websites may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out. Further, by using the Websites, you acknowledge and agree that the Internet uses elements and relies upon services, input and facilities which are not within our control and if we are totally or partially prevented or delayed in the performance of any of our obligations in connection with the Websites as a result of any failure of such external services, input or facilities or any other event of "force majeure", we will not be liable to you for the relevant non-performance or delay. For the purposes of these terms and conditions, the expression "force majeure" will be deemed to include any cause affecting the performance by us of our obligations arising from or attributable to acts, events, omissions or accidents beyond our reasonable control and in particular will include strikes, lock-outs, other industrial action, actual or threatened terrorist action, civil commotion, riot, crowd disorder, invasion, war, threat or preparation for war, fire, technical or power failure, software, hardware or telecommunication or other network failures, interruptions, disruptions or malfunctions, explosions, storm, flood, earthquake, subsidence, structural damage, epidemic or other natural or physical disaster and any legislation, regulation, rule or ruling of government, court or any competent authority.
To the fullest extent permitted by applicable laws, neither we nor any of our group or associated companies or any of our or their respective directors, employees, affiliates or other representatives will be liable for any loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through the Websites, including any loss of data, income, profit or opportunity, loss of or damage to property, claims of third parties and/or indirect or consequential loss or damages, even we have been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable. If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event will our total liability to you for all damages, losses, and claims (whether in contract, tort (including negligence), or otherwise) exceed the amount paid by you, if any, for accessing the Websites. On the Websites we may have provided links to other websites which, at the time of creating the links, were believed to be of interest to our Website visitors. Whilst we will from time to time review the websites to which we have linked, we do not necessarily endorse the contents of those linked websites. We disclaim all liability arising from the information or materials contained on any linked websites.
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If you have any complaints or comments about the Websites please contact us by email at guest services or in writing to Guest Services, Sunrise House, Ninth Avenue, Burton-upon-Trent, Staffordshire DE14 3JZ. In these terms and conditions, the expressions "including" and "in particular" are to be construed as if they were followed by the words "but without limitation" In these terms and conditions, headings have been inserted for ease of reference only and are not to affect the interpretation of the terms and conditions. We may revise these terms and conditions at any time by amending this page on the Websites. You are expected to check this page from time to time to take notice of any changes we make, as they will be binding on you. Some of the provisions in these terms and conditions may also be amended or superseded by provisions or notices published elsewhere on the Websites. You agree that we are not required to comply with the obligations imposed by regulations 9 (1), 9(2) and 11 (1) of The Electronic Commerce (EC Directive) Regulations 2002. These terms and conditions and any dispute or claim arising out of or in connection with them (including any non-contractual dispute or claim) will be governed by and construed in accordance with the laws of England and Wales.
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These terms and conditions (the "Terms") govern your use of your Gift Card. Please take the time to read and understand these Terms before using your Gift Card. We also recommend keeping a copy of the Terms for future reference. If you do not agree to these Terms, please do not use the Gift Card.
1. The Gift Card is issued and operated by Greene King Brewing and Retailing Limited ("Greene King") (Registered no. 3298903) which is based at Westgate Brewery, Bury St Edmunds, Suffolk, IP33 1QT.
2. The Gift Card allows you to upload a cash value onto your Gift Card which can be used to pay for Greene King products and services. The money loaded onto your Gift Card is only a pre-payment system for the goods and services of participating Greene King pubs, restaurants and hotels; it is not a credit card, credit line or deposit account. No interest, dividends or any other earnings will accrue on the money loaded onto your Gift Card. Greene King will provide a physical gift card or e-gift card to the value of the money you uploaded.
3. To activate and upload money onto your Gift Card, you must be aged 18 or over and a resident in the UK. The Gift Card can be used by UK residents aged 14 or over, but the purchase of certain products and services are subject to age requirements specified by law.
4. The card can be loaded with any value between £5 and £250. The maximum value which may be stored on a Gift Card purchased by you is £250. Gift Cards can only be topped-up at a Greene King site.
5. Gift Cards purchased online will be sent to the delivery address stated on each individual order and will be dispatched on receipt of cleared funds. If payment is not received your order will be cancelled.
6. If you have purchased the Gift Card through a third party, additional terms and conditions may apply and you should refer directly to that third party for further information.
7. The monetary value on your Gift Card can be used as full or part payment for Greene King products and services at any participating Greene King site in England, Scotland and Wales. When you use your Gift Card, the cash balance on your Gift Card will be reduced by the full cash value of your Greene King purchase. You can check your account balance online here. We reserve the right to correct or amend the remaining balance in your account if we believe that an invoicing or accounting error has occurred. If you wish to contest such a correction or amendment to your account balance, please call 01709 242099.
8. You must be present with your Gift Card when you make purchases in a Greene King site.
9. The money uploaded to your Gift Card cannot be exchanged for cash or refunded to your credit card or debit card. Any remaining balance will be stored on the Gift Card and may be used to pay, in whole or in part, for future purchases at Greene King sites.
10. All money uploaded on your Gift Card will expire 12 Months from activation, last top-up or last use. Any balance left on the Gift Card after this date will be forfeited and cannot be refunded.
11. You should treat your Gift Card as cash for any purchases in participating Greene King sites. You are responsible for any unauthorised payments using your Gift Card. Therefore please do not allow others to use your Gift Card. Greene King is not liable for lost, stolen or damaged Gift Cards.
12. Gift Cards may not be sold, exchanged or used for any other purpose, except as specified in these Terms, without Greene King’s written permission.
13. Greene King does not warrant or represent that your Gift Card will always be accepted at participating Greene King sites. For example, in the unlikely event of a failure of Greene King IT and communications systems, Greene King may not be able to accept Gift Cards as payment during such a system failure.
14. Greene King reserves the right to refuse to accept a Gift Card or to limit the use of a Gift Card which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected by fraud, misconduct or unauthorised use. Greene King may withdraw or cancel your Gift Card or take any other action it may deem appropriate if it suspects fraud, misconduct or unauthorised use of your Gift Card. The Gift Card shall become invalid once cancelled and you will not be able to redeem the balance on your Gift Card.
15. Greene King’s liability to you in relation to these Terms shall under no circumstances exceed the final balance held on your Gift Card. These Terms set out Greene King’s entire liability to remedy any defect or default in the Gift Card. Save as is provided in these Terms, all warranties, representations, conditions and terms, whether express or implied, written or oral, as to the quality, condition or otherwise (including without limitation its merchantability and fitness for purpose) are hereby expressly excluded to the fullest extent permitted by law. Notwithstanding the above, nothing in these Terms shall affect your statutory rights.
16. Greene King shall not be liable to any person for any claim, whether arising in contract, tort (including negligence) or otherwise, for consequential, economic, special or other indirect loss including (without limitation) losses calculated by reference to profits, business, cost of replacement goods, goodwill or income.
17. Nothing in these Terms shall exclude Greene King’s liability for personal injury or death caused by its negligence.
18. You agree to be liable for and to indemnify Greene King (and its officers, employees, directors, shareholders, representatives, successors and assigns) and hold it harmless against all third party claims, demands and actions and in relation to all liabilities, losses, costs, charges, damages and expenses (including legal fees) incurred in relation to such claims, demands and actions, to the extent that such liability arises from breach of these Terms by you.
19. Greene King reserves the right to amend these Terms at any time or withdraw the Gift Card on reasonable notice, such changes will be posted here. If you have registered your Gift Card, then we will notify you of any change, deletion or addition by email. The amended Terms will apply to your use of the Gift Card.
20. These Terms and the Greene King Privacy Policy, a copy of which can be found here, govern Greene King’s use of the personal information collected from you. Greene King will not pass on your personal information to third parties, except to third party suppliers and services providers who use your personal information in order to provide services to us or on our behalf, for example software providers of the Gift Card platform and marketing mailings.
21. If Greene King fails to exercise its rights immediately, this will not by itself be taken as a waiver of those rights and Greene King may still exercise those rights in the future.
22. If any of these Terms is found to be illegal, invalid or unenforceable under applicable law, the offending provision will be severed and remaining terms and conditions will be unaffected (to the fullest extent legally permitted).
23. You agree that Greene King may transfer its rights and obligations under these Terms to another person. You may not transfer your rights or obligations under these Terms to anybody else without first obtaining the written consent of Greene King.
24. A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
25. These terms are governed by English law and the exclusive jurisdiction of the English courts.
26. These Terms (together with the documents referred to in them) represents the entire agreement between you and Greene King in relation to your use of the Gift Card and supersedes any previous agreement, whether written or oral, in relation to the Gift Card. If any part of any provision of these Terms shall be invalid or unenforceable, then the remainder of such provision and all other provisions of the Terms shall remain valid and enforceable.
27. If you have any general enquiries, queries regarding your Gift Card or if you dispute any transaction that has occurred on your Gift Card, please submit a contact us form or call 01709 242099 (9am – 5pm, Monday-Friday).Cancellation 1. You have the right to cancel any unused Gift Card purchased online within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire physical possession of Gift Card. To exercise the right to cancel, you must inform us at Greene King Gift Cards, Westgate Brewery, Bury St Edmunds, Suffolk IP33 1QT of your decision to cancel the cards by a clear statement. You may use the attached model cancellation form (available here), but this is not obligatory. 2. If you cancel any unused Gift Card, we will reimburse to you all payments received from you. We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any unused Gift Card supplied, or (if earlier) 14 days after you provide evidence that you have returned the unused Gift Card, or if there was no Gift Card supplied, 14 days after the day on which we are informed about your decision to cancel this contract. 3. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. You shall send back any unused Gift Card with the original packaging intact to the address below or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the Gift Card to us. The deadline is met if you send back the Gift Card before the period of 14 days has expired. Greene King Gift Cards Westgate Brewery Bury St Edmunds Suffolk IP33 1QT Please note all returned Gift Cards must be sent back using recorded delivery and adequately packed to avoid any possible damage in transport. We cannot accept responsibility for Gift Cards damaged during their return, or for postal or other costs incurred when returning Gift Cards. Please also note that partly used Gift Cards are not cancellable.
28. Please note that Greene King Gift Cards and Great British Pub Cards can not be used in any of our tenanted pubs. They are only redeemable in Greene King pub managed sites.
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(V) These dishes are suitable for vegetarians. Whilst we take care to preserve the integrity of our vegetarian products, we must advise that these products are handled in a multi environment kitchen. (G) These dishes are non-gluten containing. All our food is prepared in a kitchen where nuts, cereals containing gluten and other allergens are prepared and our menu descriptions do not include all ingredients. Guests concerned about the presence of allergens in our food are welcome to ask a member of the team for assistance before ordering. You can also visit our website for allergy and nutritional information. All stated weights are approximate and uncooked. All Fish dishes may contain bones. Some scampi pieces may contain more than one tail.
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Vouchers can only be used at a participating pub during food service hours and must be presented when placing your initial food order. The voucher cannot be used in conjunction with any other offer or Chef & Brewer deal or Greene King employee vouchers including friend & family vouchers. Voucher valid for one transaction, one voucher per person, one voucher per transaction. Copied, defaced or damaged vouchers will not be accepted. Proof of identity may be requested for alcohol sales. Cash value of this voucher £0.00000001. This voucher is not transferable. Offer subject to availability and we reserve the right to substitute other rewards, cancel, amend or withdraw this offer at any time at our absolute discretion. Promoter: Chef & Brewer, Sunrise House, Ninth Avenue, Burton upon Trent, Staffordshire, DE14 3JZ.
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The Gourmet Society card can only be used at a participating pub during food service hours and must be presented when placing your initial food order. Gourmet Society card entitles 25% off the total bill valid for a maximum of 8 people. Please note that the 25% off total bill only discounts drinks when part of a food bill – discount cannot be applied to drink only bills.
Offer not valid from December 6th until January 2nd, Saturday and Sunday, Bank Holidays and special occasion days (i.e. Easter Sunday, Valentine’s Day, Mother’s day, Father’s Day).
The Gourmet Society card cannot be used in conjunction with any other discount, voucher or promotional offer including, but not limited to, Tesco Clubcard, lunch £3 deal starter/puddings, supper club evening set menu, fizz Friday.
Copied, defaced or damaged cards will not be accepted. Proof of identity may be requested for alcohol sales. Offer subject to availability and we reserve the right to substitute other rewards, cancel, amend or withdraw this offer at any time at our absolute discretion.
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We advise booking at www.chefandbrewer.com before visiting, just to make sure of a table.
Please only change enough vouchers for your visit, if you are planning to visit more than once please place separate orders. There is no change given for voucher code overpayment and the same voucher code cannot be used across multiple transactions.
Voucher codes can be used as full or part payment for food only from our brunch menu, main menu, young guests’ menu, seasonal specials and key date set menus (Burns, Valentines, Mother’s day, Father’s day and Christmas Festive Fayre, including Festive Brunch, Boxing Day, Twixmas and New Year’s Eve). Please show your voucher code(s) to your server before ordering.
Tesco Clubcard voucher codes cannot be used for takeaway or in conjunction with any other voucher, discount or offer including, but not limited to lunch menu starters and puddings, supper club 2 or 3 course set menu, bar snacks 3 for £10, wine & sharer, special functions e.g. wedding/ wake and hotel breakfast.
Voucher codes cannot be used for drinks, merchandise or gift cards, or left as a tip.
Voucher codes cannot be redeemed on Christmas Day.
Maximum of six guests per party when using Clubcard voucher codes.
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Add any starter or pudding for £3. Served 12pm - 4pm, Monday - Saturday. All lunch menu courses must be ordered by 4pm for the promotion to apply.
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A deposit may be required for a main event but not for a regular booking. Deposits are refundable at this time in certain circumstances, see our refund promise for more details. Deposit payment accepted via credit, debit card or cash and must be paid at the time of booking. Pre-orders are required 14 days before dining or at the time of booking if less than 14 days before hand. Cancellations made with less than 24 hours’ notice are liable for full payment of food. All currency is in pound sterling. Refunds will be made to the card used to make the original payment. It could take up to 10 working days to receive the funds back into your account.
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All of our bookings are subject to government guidelines. This Christmas, if government advice changes and we need to make any updates to our guidance and booking policies, we will do so here on our website. So please check back to ensure that you have the most up to date detail - for your and our teams’ safety.
If you need to cancel due to Covid-19 guidance:
If any of your party (or your whole group) need to cancel or amend your booking due to Covid-19 guidance, please contact us as soon as possible. We ask that you give us as much notice as you can and we will aim to move your booking where possible to a new date. If this is not possible, we will refund your deposit/full payment.
If we need to cancel due to pub closure:
If we are unable to honour your booking due to the pub being closed then we will give you as much notice as possible and, if we can’t guarantee a new opening date or you are not happy to re-book in the future, we will of course give you a full refund on your deposit and any other payments you have made. We can also look at our local sister pubs in the collection where possible.
If government rules lead to cancellation:
If your booking can no longer go ahead due to changes in government rules (e.g. party size is larger than allowed for group gatherings), we can either move your booking to a new future date and then review rules again nearer the time, or we can offer a full refund on your deposit and any other payments you have made.
Refund process:
Refunds will be made either to the card you paid with or onto a gift card to spend with us at a later date. Refunds and gift card loading can only be managed by a member of our team in pub so please contact the pub directly to discuss.
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Please present your code in the app when placing your order, which entitles the bearer to 20% Off Food at a participating pub. Offer can be redeemed until 5 Sep 2023, Monday to Sunday during food service hours. The 20% Off Food offer cannot be used in conjunction with any other offer, menu promotion or on Bank Holidays, Mother's Day, Father's Day, Valentine's Day, Christmas Day, Boxing Day, New Year’s Eve and New Year's Day. Offer valid for bills up to £100, max discount £20. Cannot be used in conjunction with Tesco vouchers or Greene King employee vouchers, including friend & family vouchers. Only one redemption per person, per transaction. Offer subject to availability. Invalid memberships will not be accepted. Offer cash value £0.0000001. The offer is not transferable. We reserve the right to amend, cancel or withdraw this offer at any time. Promoter: Greene King, Sunrise House, Ninth Avenue, Burton-Upon-Trent, Staffordshire, DE14 3JZ
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Available with new bookings only. This voucher entitles the bearer to 20% off food up to a limit of £200 (maximum discount of £40). Please show this to your server to redeem the voucher. Can be redeemed daily between 12pm and 10pm only. This voucher can only be used at a Chef & Brewer Collection pub or restaurant and must be presented when placing your initial food order. Only one voucher per table is valid. Drinks will be charged at full price. The voucher cannot be used in conjunction with any other offer, including Tesco Clubcard vouchers, email offers, Gourmet Society, Saga, Blue Light, Greene King employee vouchers and Greene King friend & family vouchers. Voucher is valid on full price food items only and not set or discounted menu offers. The voucher can be used multiple times but is only valid with a confirmed associated hotel reservation. Voucher can only be used in the pub or restaurant at time of dining and cannot be back dated. Voucher cannot be used for functions such as weddings, buffets, special occasions and conferences. Voucher cannot be used on key calendar dates such as Christmas Day, Boxing Day, New Year’s Eve, New Year’s Day, Mother’s Day, Valentine Day and Father’s Day. Copied, defaced or damaged vouchers will not be accepted. Proof of hotel reservation date may be requested. Cash value of this voucher £0.00000001. This voucher is not transferable. Offer subject to availability. We reserve the right to cancel, amend or withdraw this offer at any time. Promoter: Chef & Brewer, Sunrise House, Ninth Avenue, Burton-Upon-Trent, Staffordshire, DE14 3JZ.
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Please present your voucher when placing your order, which entitles the bearer to choose from a bottle of Bottle of El Pico Sauvignon Blanc or Cabernet Sauvignon white or red, Giotto Rose or Prosecco DOC or four draught soft drinks from our selection. This voucher can only be used at any Chef & Brewer Collection pub and must be presented when placing your initial food order, a minimum of two main courses must be purchased to receive your free bottle of wine. Bills cannot be split and only one voucher per table is valid. Offer valid during food service hours. The voucher cannot be used in conjunction with any other offer, including Tesco Clubcard vouchers, email offers, Evening supper club set menu, Gourmet Society, Saga, Blue Light, Greene King employee vouchers and Greene King friend & family vouchers. Not valid on Valentine's Day, Mother's Day, Father's Day, Christmas Day, Boxing Day & New Year's Eve. Voucher can only be used once. Copied, defaced or damaged vouchers will not be accepted. Proof of identity may be requested. Cash value of this voucher £0.00000001. This voucher is not transferable. Offer subject to availability. We reserve the right to cancel, amend or withdraw this offer at any time. Promoter: Chef & Brewer, Sunrise House, Ninth Avenue, Burton-Upon-Trent, Staffordshire, DE14 3JZ.
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Promotion open to UK residents only, aged 18+. Entrants must follow the @chefandbrewer Instagram page, tag a friend on the specific Instagram post and like the post., Promotion closes at 11pm on Wednesday 12th April 2023. One winner will receive a £500 Airbnb e-gift card and £100 Chef and Brewer voucher. Full terms and conditions are available at www.greeneking.co.uk/terms-conditions/. Promoter: Greene King Brewing and Retailing Ltd, Sunrise House, Ninth Avenue, Burton upon Trent DE14 3JZ.
TERMS & CONDITIONS AND PRIVACY NOTICE
- By entering this promotion you are deemed to have accepted, and will be bound by, these terms and conditions.
- This promotion is open to residents of the United Kingdom aged 18 or over only. Employees of Greene King, their families, agencies, or anyone else professionally connected with this promotion, are not eligible to enter. By entering the promotion, you acknowledge that you have the consent of all members in your team, and all members agree to be bound by these terms and conditions.
- Promotional Period. This promotion opens at 12pm on Wednesday 15th March 2023 and closes at 11pm on Wednesday 12th April 2023.
- Entry requirements. Entrants must follow the @chefandbrewer Instagram page, tag a friend on the specific Instagram post and like the post.
- Winner selection. One (1) winner will be selected at random from all entries received.
- The winner will receive a £500 Airbnb e-gift card and £100 Chef and Brewer voucher. Extensions, alterations and upgrades are subject to availability and at the winner’s expense.
- The terms and conditions of any third-party supplier will also apply to the prize where applicable. If there is a conflict between third-party terms and conditions and these terms and conditions, these shall take precedence.
- The prize is non-transferable and cannot be sold or auctioned. No cash or other alternative to the prize will be offered unless in the event of unforeseen circumstances, in which case we reserve the right to offer an alternative prize of equal or greater value than the original.
- The winner will be informed of their prize within seven (7) working days following the end of the promotion, unless otherwise specified.
- Reasonable efforts will be made to contact the winner using the details on entry. However, if a response has not been received within 48 hours, or if the selected winner is ineligible, otherwise in breach of these terms and conditions, or unable to take up the prize for any other reason, we reserve the right to select an alternative winner using the same process referred to above in these terms and conditions.
- We accept no responsibility for failed delivery due to the provision of incorrect contact details by you.
- The winner will receive their prize within thirty (30) working days following the end of the promotion, unless otherwise specified. In any event the prize must be claimed and taken within six months of the closing date.
- Limitation of liability. To the extent permitted by law, we accept no liability for any damage, loss or injury suffered (including loss of opportunity) whether direct, indirect, special or consequential, arising in any way due to entering this promotion or taking up a prize. We are not responsible for any third-party acts or omissions.
- Intellectual property. You will retain ownership of any content, submissions and other material that you submit as part of this promotion. However, you grant us (and our agents and affiliates) a non-exclusive, royalty free, worldwide, irrevocable, perpetual licence to use any such content, submissions and other material for the purposes of this promotion.
- The winner may be asked to take part in publicity relating to this promotion but this will be discussed with the winner before taking place.
- Winner’s name. In accordance with the Advertising Standards Authority CAP Code, we intend to make available the surname and county of any winner. Any winner that objects must notify us as soon as possible after you are informed that you have won.
- General terms. No bulk, machine-generated consumer group or third-party entries will be accepted. Entries are restricted to one entry per person. In the event of multiple entries being received from the same person or account, only the first entry will be accepted.
- We reserve the right to disqualify incomplete, altered or illegible entries. No responsibility will be accepted for entries lost, damaged or delayed, technical or telecommunications faults. Proof of submitting is not proof of receipt.
- We reserve the right, in our absolute discretion, to verify the winner, including, but not limited to, proof of identity and/or age, as required, and to withdraw a prize where there are reasonable grounds to believe there has been a breach of these terms and conditions or otherwise where an entrant has gained advantage in participating in the promotion or has won using fraudulent means.
- Our decision is binding in all matters relating to this promotion, and no correspondence shall be entered into.
- Owing to exceptional circumstances outside our reasonable control and only where circumstances make this unavoidable, we reserve the right to cancel or amend the promotion or these terms and conditions at any time, but will always endeavour to minimise the effect to you in order to avoid undue disappointment.
- Governing law & jurisdiction. These terms and conditions (and any non-contractual disputes/claims which arise out of or in connection with them) will be governed by English law and we and you submit to the exclusive jurisdiction of the English courts.
- We remind anyone entering this promotion to drink responsibly. Please visit greeneking.co.uk/enjoy-responsibly for the facts.
- This promotion is in no way sponsored, endorsed, administered by or associated with Instagram. You are providing your information to us. By participating in this promotion, you agree to a complete release of Facebook from any claims.
- This promotion is subject to Instagram’s terms and conditions, which can be found at: https://help.instagram.com/581066165581870
- Promoter: Greene King Brewing and Retailing Limited, Sunrise House, Ninth Avenue, Burton upon Trent, Staffordshire, DE14 3JZ].
Privacy notice
- Data Controller. Greene King Brewing and Retailing Limited (ICO registration number ZA054235) is the data controller in respect of this promotion.
- We are required to comply with the provisions of the Data Protection Act 2018 and the UK General Data Protection Regulation in relation to the processing of any personal information obtained from you, including when you take part in this promotion. We are a member of the Greene King group of companies (the “Group”), and the Group takes the protection of your personal information seriously.
- Why do we need to process your personal data? We want our promotions to be administered fairly so that all entrants can enjoy them. To do this well, we need to process some of your personal data. We will process your personal data to administer the promotion, to confirm that you have complied with the terms of the promotion, to confirm whether you have won a prize, to communicate with you in relation to any prize you may win and to deal with any queries you have in relation to the promotion.
- What information do we process? When you enter a promotion we need your contact information. If you are a winner we may ask for your date of birth in order to confirm your eligibility to enter the competition and other contact information so we are able to send your prize to you. We will also collect any personal information you include in your message.
- How long do we keep personal information for? If you exercise your data protection rights, we will keep a record of your request and our response indefinitely, to be able to show that we responded properly and fairly to your request. Otherwise we will keep your data for the following time periods:
Information relating to…
Is kept for…
Entering a promotion
4 months following the closing date of a promotion
Enquiring about a promotion
3 months following our reply to you
- Will we sell your personal data to anyone else? That’s not something we do.
- Who do we share personal data with and why? Any personal information collected may be shared with other companies in our Group and will be used for administrative or operational reasons connected with the promotion, including to communicate with you. We work with the following third party suppliers and service providers who will process your personal data in order to administer the promotion, arrange prizes and discuss any specific requirements with you on our behalf:
Third party
Personal data that is shared
Reasons for sharing personal data
WPR Agency Ltd
Name, address including post code, date of birth, telephone number, email address and any other categories of personal data provided by you
To administer the promotion and distribute prizes and to respond to guest queries and complaints
Service Now
Name, contact information, address, booking information, complaint information
Managing guest queries and complaints
- All of these organisations are required to comply with our data processing standards and are bound by the terms of this privacy notice. They are not permitted to use your personal data for their own purposes.
- We will share your personal data as required by law or where we are asked to do so by a public or regulatory authority.
- As we develop our business, we might sell or buy group companies or other businesses. If we do so, this might involve transferring customer information relating to the relevant company or business to the person buying the business. The buyer will only be permitted to use your personal data as outlined in this privacy notice.
- We will not pass your personal information outside of the UK or EU or to any other external organisation without your prior permission.
- Direct marketing. We may ask whether you want to receive marketing from us – it’s your choice, but if you sign up for marketing please read our general privacy notice at greeneking.co.uk/privacy.
- If you are a winner or runner up, we may use your data for publicity purposes as explained in the terms and conditions above.
- What are your rights and how can you exercise them? We can be contacted by post at: Westgate Brewery, Bury St Edmunds, Suffolk IP33 1QT.
- We have appointed a Data Protection Officer, who can be contacted by post at the address above, or by email sent to dataprotection@greeneking.co.uk.
- We process personal data in compliance with applicable data protection law. The lawful bases we rely on for our primary processing purposes are as follows:
Processing purpose
Lawful basis for processing
Administering a promotion
We process personal data because it is necessary to do so for the performance of the relevant contract.
Responding to an enquiry about a promotion
We believe it is in our commercial interests to respond to our customers making this processing a legitimate interest.
- You have the following rights under data protection law:
- to ask us to tell you what personal data we are processing that relate to you (right of access);
- to require us to rectify or stop processing inaccurate personal data (right to rectification);
- to require us to delete personal data relating to you, subject to there being valid grounds (right to erasure);
- to require us to restrict our processing activities, subject to there being valid grounds (right to restriction);
- to object to processing, in particular to profiling (right to object) and direct marketing (by withdrawing your consent);
- to ask that personal data about you be sent to another controller of your choosing, subject to there being valid grounds (right to data portability).
- You can notify us of your wish to exercise any of these rights by contacting the Data Protection Officer, using the contact information provided above.
- You also have a right to lodge a complaint with the Information Commissioner’s Office (the data protection regulator for the United Kingdom) or in some circumstances, another European Union data protection authority.
- We may download cookies to your computer when you log on to our website. For more information about our commitment to your privacy and details of how we use cookies, please refer to our general Privacy Notice and Cookie Notice at greeneking.co.uk/privacy and greeneking.co.uk/use-of-cookies.
- Changes to this privacy notice. This privacy notice is effective from the opening date set out above. You can check if the privacy notice has changed by revisiting this webpage at any time.