Terms & Conditions

Introduction
Spirit Pub Company (company number 7662835) is registered in England and Wales and has it's registered office at Sunrise House, Ninth Avenue, Burton-upon-Trent, Staffordshire DE14 3JZ, VAT number 745 7724 03, email address enquiries@spiritpubcompany.com.

These terms and conditions apply to the websites accessible via the following url addresses: www.realpubco.com and www.chefandbrewer.com. The websites are maintained by Spirit Pub Company Limited. Any use by you of this site is subject to your acceptance of the terms and conditions set out in this legal notice. If you access this site you are deemed to have read and accepted the above statement. If you do not accept these terms and conditions please leave the site now.

Information and Data Protection
All parties shall comply at all times with the Data Protection Act 1998 (the "Act") and any regulations made under the Act. All personal information which you provide to us via the Websites will be stored and used by us in accordance with the Act and the Websites' privacy policy (as amended by us from time to time): http://www.chefandbrewer.com/privacy/ Whenever you provide us with information via the Websites, you will be deemed to have warranted to us that the information in question is accurate and that you have obtained all necessary permission for it to be used in the manner set out in the privacy policy mentioned above. We will use the information provided by you to inform you about our latest promotions and/or any specific products and services that we think might be of interest to you. You can opt-out of receiving these updates at any time by simply sending an email to data.protection@spiritpubcompany.com. Trade marks, copyright, linking and other use of these Websites

All trademarks on the Websites are owned by us or our licensors (including third party providers of products and services available via the Websites). Except where otherwise stated, all contents on the Websites are © Spirit Pub Company Limited.Unless specifically stated that particular materials can be used more widely, you are only permitted to download the materials contained on the Websites to a single personal computer and/or to print a hard copy of the materials contained on the Websites for personal use and provided all copyright, trade mark and other proprietary notices are left intact. The grant of this limited licence is conditional upon your agreement to and compliance with all the terms and conditions set out in this document. Any other use of any of the materials on this Websites including reproduction (for any purposes other than those noted above), modification, distribution, or republication, without our prior written permission is strictly prohibited, and is a violation of ours and/or our licensors' proprietary rights. You may not link to this Websites, nor frame it, without our express permission. If you would like to link to the site please contact us.

Legal Disclaimers
While we endeavour to ensure that the information on the Websites is correct, we do not warrant the accuracy or completeness of the material on the Websites. We may make changes to the functionality of the Websites, the material on the Websites at any time without notice. The material on the Websites may be out of date and we make no commitment to update the material. The material on the Websites is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with the Websites on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for this legal disclaimer, might have effect in relation to the Websites. We will use our reasonable endeavours to ensure that the Websites are fully operational at the times we have indicated it will be available. However we cannot and do not guarantee that the Websites will be available at all times or that it will be fault free. In particular access to the Websites may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out. Further, by using the Websites, you acknowledge and agree that the Internet uses elements and relies upon services, input and facilities which are not within our control and if we are totally or partially prevented or delayed in the performance of any of our obligations in connection with the Websites as a result of any failure of such external services, input or facilities or any other event of "force majeure", we will not be liable to you for the relevant non-performance or delay. For the purposes of these terms and conditions, the expression "force majeure" will be deemed to include any cause affecting the performance by us of our obligations arising from or attributable to acts, events, omissions or accidents beyond our reasonable control and in particular will include strikes, lock-outs, other industrial action, actual or threatened terrorist action, civil commotion, riot, crowd disorder, invasion, war, threat or preparation for war, fire, technical or power failure, software, hardware or telecommunication or other network failures, interruptions, disruptions or malfunctions, explosions, storm, flood, earthquake, subsidence, structural damage, epidemic or other natural or physical disaster and any legislation, regulation, rule or ruling of government, court or any competent authority.

To the fullest extent permitted by applicable laws, neither we nor any of our group or associated companies or any of our or their respective directors, employees, affiliates or other representatives will be liable for any loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through the Websites, including any loss of data, income, profit or opportunity, loss of or damage to property, claims of third parties and/or indirect or consequential loss or damages, even we have been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable. If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event will our total liability to you for all damages, losses, and claims (whether in contract, tort (including negligence), or otherwise) exceed the amount paid by you, if any, for accessing the Websites. On the Websites we may have provided links to other websites which, at the time of creating the links, were believed to be of interest to our Website visitors. Whilst we will from time to time review the websites to which we have linked, we do not necessarily endorse the contents of those linked websites. We disclaim all liability arising from the information or materials contained on any linked websites.

Miscellaneous
If you have any complaints or comments about the Websites please contact us by email at guest services or in writing to Guest Services, Sunrise House, Ninth Avenue, Burton-upon-Trent, Staffordshire DE14 3JZ. In these terms and conditions, the expressions "including" and "in particular" are to be construed as if they were followed by the words "but without limitation" In these terms and conditions, headings have been inserted for ease of reference only and are not to affect the interpretation of the terms and conditions. We may revise these terms and conditions at any time by amending this page on the Websites. You are expected to check this page from time to time to take notice of any changes we make, as they will be binding on you. Some of the provisions in these terms and conditions may also be amended or superseded by provisions or notices published elsewhere on the Websites. You agree that we are not required to comply with the obligations imposed by regulations 9 (1), 9(2) and 11 (1) of The Electronic Commerce (EC Directive) Regulations 2002. These terms and conditions and any dispute or claim arising out of or in connection with them (including any non-contractual dispute or claim) will be governed by and construed in accordance with the laws of England and Wales.

Gift Card Terms & Conditions
These terms and conditions (the "Terms") govern your use of your Gift Card. Please take the time to read and understand these Terms before using your Gift Card. We also recommend keeping a copy of the Terms for future reference. If you do not agree to these Terms, please do not use the Gift Card. 1. The Gift Card is issued and operated by Greene King Brewing and Retailing Limited ("Greene King") (Registered no. 3298903) which is based at Westgate Brewery, Bury St Edmunds, Suffolk, IP33 1QT. 2. The Gift Card allows you to upload a cash value onto your Gift Card which can be used to pay for Greene King products and services. The money loaded onto your Gift Card is only a pre-payment system for the goods and services of participating Greene King pubs, restaurants and hotels; it is not a credit card, credit line or deposit account. No interest, dividends or any other earnings will accrue on the money loaded onto your Gift Card. Greene King will provide a physical gift card or e-gift card to the value of the money you uploaded. 3. To activate and upload money onto your Gift Card, you must be aged 18 or over and a resident in the UK. The Gift Card can be used by UK residents aged 14 or over, but the purchase of certain products and services are subject to age requirements specified by law. 4. The card can be loaded with any value between £5 and £250. The maximum value which may be stored on a Gift Card purchased by you is £250. Gift Cards can only be topped-up at a Greene King site. 5. Gift Cards purchased online will be sent to the delivery address stated on each individual order and will be dispatched on receipt of cleared funds. If payment is not received your order will be cancelled. 6. If you have purchased the Gift Card through a third party, additional terms and conditions may apply and you should refer directly to that third party for further information. 7. The monetary value on your Gift Card can be used as full or part payment for Greene King products and services at any participating Greene King site in England, Scotland and Wales. When you use your Gift Card, the cash balance on your Gift Card will be reduced by the full cash value of your Greene King purchase. You can check your account balance online here. We reserve the right to correct or amend the remaining balance in your account if we believe that an invoicing or accounting error has occurred. If you wish to contest such a correction or amendment to your account balance, please call 01709 242099. 8. You must be present with your Gift Card when you make purchases in a Greene King site. 9. The money uploaded to your Gift Card cannot be exchanged for cash or refunded to your credit card or debit card. Any remaining balance will be stored on the Gift Card and may be used to pay, in whole or in part, for future purchases at Greene King sites. 10. All money uploaded on your Gift Card will expire 12 Months from activation, last top-up or last use. Any balance left on the Gift Card after this date will be forfeited and cannot be refunded. 11. You should treat your Gift Card as cash for any purchases in participating Greene King sites. You are responsible for any unauthorised payments using your Gift Card. Therefore please do not allow others to use your Gift Card. Greene King is not liable for lost, stolen or damaged Gift Cards. 12. Gift Cards may not be sold, exchanged or used for any other purpose, except as specified in these Terms, without Greene King’s written permission. 13. Greene King does not warrant or represent that your Gift Card will always be accepted at participating Greene King sites. For example, in the unlikely event of a failure of Greene King IT and communications systems, Greene King may not be able to accept Gift Cards as payment during such a system failure. 14. Greene King reserves the right to refuse to accept a Gift Card or to limit the use of a Gift Card which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected by fraud, misconduct or unauthorised use. Greene King may withdraw or cancel your Gift Card or take any other action it may deem appropriate if it suspects fraud, misconduct or unauthorised use of your Gift Card. The Gift Card shall become invalid once cancelled and you will not be able to redeem the balance on your Gift Card. 15. Greene King’s liability to you in relation to these Terms shall under no circumstances exceed the final balance held on your Gift Card. These Terms set out Greene King’s entire liability to remedy any defect or default in the Gift Card. Save as is provided in these Terms, all warranties, representations, conditions and terms, whether express or implied, written or oral, as to the quality, condition or otherwise (including without limitation its merchantability and fitness for purpose) are hereby expressly excluded to the fullest extent permitted by law. Notwithstanding the above, nothing in these Terms shall affect your statutory rights. 16. Greene King shall not be liable to any person for any claim, whether arising in contract, tort (including negligence) or otherwise, for consequential, economic, special or other indirect loss including (without limitation) losses calculated by reference to profits, business, cost of replacement goods, goodwill or income. 17. Nothing in these Terms shall exclude Greene King’s liability for personal injury or death caused by its negligence. 18. You agree to be liable for and to indemnify Greene King (and its officers, employees, directors, shareholders, representatives, successors and assigns) and hold it harmless against all third party claims, demands and actions and in relation to all liabilities, losses, costs, charges, damages and expenses (including legal fees) incurred in relation to such claims, demands and actions, to the extent that such liability arises from breach of these Terms by you. 19. Greene King reserves the right to amend these Terms at any time or withdraw the Gift Card on reasonable notice, such changes will be posted here. If you have registered your Gift Card, then we will notify you of any change, deletion or addition by email. The amended Terms will apply to your use of the Gift Card. 20. These Terms and the Greene King Privacy Policy, a copy of which can be found here, govern Greene King’s use of the personal information collected from you. Greene King will not pass on your personal information to third parties, except to third party suppliers and services providers who use your personal information in order to provide services to us or on our behalf, for example software providers of the Gift Card platform and marketing mailings. 21. If Greene King fails to exercise its rights immediately, this will not by itself be taken as a waiver of those rights and Greene King may still exercise those rights in the future. 22. If any of these Terms is found to be illegal, invalid or unenforceable under applicable law, the offending provision will be severed and remaining terms and conditions will be unaffected (to the fullest extent legally permitted). 23. You agree that Greene King may transfer its rights and obligations under these Terms to another person. You may not transfer your rights or obligations under these Terms to anybody else without first obtaining the written consent of Greene King. 24. A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act. 25. These terms are governed by English law and the exclusive jurisdiction of the English courts. 26. These Terms (together with the documents referred to in them) represents the entire agreement between you and Greene King in relation to your use of the Gift Card and supersedes any previous agreement, whether written or oral, in relation to the Gift Card. If any part of any provision of these Terms shall be invalid or unenforceable, then the remainder of such provision and all other provisions of the Terms shall remain valid and enforceable. 27. If you have any general enquiries, queries regarding your Gift Card or if you dispute any transaction that has occurred on your Gift Card, please submit a contact us form or call 01709 242099 (9am – 5pm, Monday-Friday). 

Cancellation 1. You have the right to cancel any unused Gift Card purchased online within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire physical possession of Gift Card. To exercise the right to cancel, you must inform us at Greene King Gift Cards, Westgate Brewery, Bury St Edmunds, Suffolk IP33 1QT of your decision to cancel the cards by a clear statement. You may use the attached model cancellation form (available here), but this is not obligatory. 2. If you cancel any unused Gift Card, we will reimburse to you all payments received from you. We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any unused Gift Card supplied, or (if earlier) 14 days after you provide evidence that you have returned the unused Gift Card, or if there was no Gift Card supplied, 14 days after the day on which we are informed about your decision to cancel this contract. 3. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. You shall send back any unused Gift Card with the original packaging intact to the address below or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the Gift Card to us. The deadline is met if you send back the Gift Card before the period of 14 days has expired. Greene King Gift Cards Westgate Brewery Bury St Edmunds Suffolk IP33 1QT Please note all returned Gift Cards must be sent back using recorded delivery and adequately packed to avoid any possible damage in transport. We cannot accept responsibility for Gift Cards damaged during their return, or for postal or other costs incurred when returning Gift Cards. Please also note that partly used Gift Cards are not cancellable.

Email Club Welcome Offer:
This offer entitles the Guest to one free starter or dessert when purchasing any main meal from the main menu or specials menu. Valid for 14 days from date received. Offer excludes sharers. This voucher can only be used at a participating pub and must be presented when placing your initial food order. Offer valid during food service hours. The voucher cannot be used in conjunction with any other offer or Spirit employee vouchers including friend & family vouchers. Voucher valid for one transaction, only one free starter or dessert per voucher, one voucher per person. Copied, defaced or damaged vouchers will not be accepted. Proof of identity may be requested. Cash value of this voucher £0.00000001. This voucher is not transferable. Offer subject to availability. We reserve the right to cancel, amend or withdraw this offer at any time. Promoter: Chef & Brewer, Sunrise House, Ninth Avenue, Burton upon Trent, Staffordshire, DE14 3JZ.

Email club Birthday Offer:
Voucher only valid at participating pubs and must be presented when placing your order. This offer is only valid for the person named in this email and who received it directly from the pub, no forwards will be accepted. Only one voucher per transaction. This voucher entitles the bearer to 20% off your total food bill, excluding drinks, when spending £20 in pub, up to a limit of £80. This email voucher can only be redeemed during food service hours. Offer not valid on Bank Holidays, Mother's Day, Father's Day, Valentine's Day, Festive Fayre Menu, Christmas Day, Boxing Day and New Year's Eve. Offer cannot be used in conjunction with any other offer or discount, including set menus. Offer subject to availability. Voucher cash value £0.00001. Promoter: Chef & Brewer, Sunrise House, Ninth Avenue, Burton-Upon-Trent, Staffordshire, De14 3JZ. We reserve the right to amend, cancel or withdraw this offer at any time.

Food Terms & Conditions:
(V) These dishes are suitable for vegetarians. Whilst we take care to preserve the integrity of our vegetarian products, we must advise that these products are handled in a multi environment kitchen. (G) These dishes are non-gluten containing. All our food is prepared in a kitchen where nuts, cereals containing gluten and other allergens are prepared and our menu descriptions do not include all ingredients. Guests concerned about the presence of allergens in our food are welcome to ask a member of the team for assistance before ordering. You can also visit our website for allergy and nutritional information. All stated weights are approximate and uncooked. All Fish dishes may contain bones. Some scampi pieces may contain more than one tail.

General voucher Terms & Conditions:
Vouchers can only be used at a participating pub during food service hours and must be presented when placing your initial food order. The voucher cannot be used in conjunction with any other offer or Chef & Brewer deal or Spirit employee vouchers including friend & family vouchers. Voucher valid for one transaction, one voucher per person, one voucher per transaction. Copied, defaced or damaged vouchers will not be accepted. Proof of identity may be requested for alcohol sales. Cash value of this voucher £0.00000001. This voucher is not transferable. Offer subject to availability and we reserve the right to substitute other rewards, cancel, amend or withdraw this offer at any time at our absolute discretion. Promoter: Chef & Brewer, Sunrise House, Ninth Avenue, Burton upon Trent, Staffordshire, DE14 3JZ.

Gourmet Society Terms & Conditions:

The Gourmet Society card can only be used at a participating pub during food service hours and must be presented when placing your initial food order. Offer excludes Saturday and Sunday, 10th   to 31st December, bank holidays special occasion days. Gourmet Society card valid for maximum group size of 4 people. The Gourmet Society card cannot be used in conjunction with any other offer or Chef & Brewer deal or Spirit employee vouchers including friend & family vouchers. Copied, defaced or damaged cards will not be accepted. Proof of identity may be requested for alcohol sales. Offer subject to availability and we reserve the right to substitute other rewards, cancel, amend or withdraw this offer at any time at our absolute discretion. 

Tesco Vouchers
Chef & Brewer pubs token codes can be used as full or part payment for food only. You can top them up with cash but no change is given from token codes. Chef & Brewer token codes cannot be used for a tip. Maximum of 8 guests per party. Chef & Brewer token codes cannot be used with any other Chef & Brewer promotion/discount voucher or voucher code, or used with the Gourmet Society card. They cannot be used to pay for drinks, gift cards or merchandise. Please note token codes can be used in December 2016 and on Festive Menu, however cannot be used on Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve or New Year Day. Token codes are valid for 6 months after issue. You do not have to use all your token codes in one transaction. Token codes are not transferable. Chef & Brewer paper tokens and Chef & Brewer token codes cannot be used in the same transaction/table. Clubcard vouchers are not accepted by suppliers; you must exchange them for Chef & Brewer token codes.

Fizz Friday
Every Friday enjoy a bottle of Maschio Dei Cavalieri for £9.99 and £5 off every other bottle of fizz. From 18th November 2016 until 31st December 2016 Mumm Cordon Rouge Brut NV and Mumm Rose Brut NV will be excluded from Fizz Friday.

Black Friday – 33% off Offer
This voucher entitles the bearer to 33% off food (up to a limit of £100) from Wednesday 23rd to Monday 28th November 2016 inclusive. This voucher can be used at any of the following Greene King pubs - Chef and Brewer, Fayre and Square, Loch Fyne, Flaming Grill, Hungry Horse, Old English Inns and Eating Inn - and must be presented when placing your initial food order. Loch Fyne redemptions must be from the  La Carte menu only. Offer valid during food service hours. Offer not valid on Christmas Menu or on Chef & Brewer Evening Set Menu or Lunch Menu when a starter or pudding is added for £3. Available when a main dish only is purchased from the Lunch menu. The voucher cannot be used in conjunction with any other offer or Greene King employee vouchers including friend & family vouchers. Voucher can only be used once. Copied, defaced or damaged vouchers will not be accepted. Proof of identity may be requested. Cash value of this voucher £0.00000001. This voucher is not transferable. Offer subject to availability. We reserve the right to cancel, amend or withdraw this offer at any time. Promoter: Greene King, Westgate Brewery, Bury St Edmunds. IP33 1QT.

Important booking information:
A deposit may be required for a main event but not for a regular booking. Deposits are non refundable. Deposit payment accepted via credit, debit card or cash and must be paid at the time of booking. Pre-orders are required 14 days before dining or at the time of booking if less than 14 days before hand. Cancellations made with less than 24 hours notice are liable for full payment of food. All currency is in pound sterling.

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