Terms & Conditions
Spirit Pub Company (company number 7662835) is registered in England and Wales and has it's registered office at Sunrise House, Ninth Avenue, Burton-upon-Trent, Staffordshire DE14 3JZ, VAT number 745 7724 03, email address email@example.com.
These terms and conditions apply to the websites accessible via the following url addresses: www.realpubco.com and www.chefandbrewer.com. The websites are maintained by Spirit Pub Company Limited. Any use by you of this site is subject to your acceptance of the terms and conditions set out in this legal notice. If you access this site you are deemed to have read and accepted the above statement. If you do not accept these terms and conditions please leave the site now.
Information and Data Protection
All trademarks on the Websites are owned by us or our licensors (including third party providers of products and services available via the Websites). Except where otherwise stated, all contents on the Websites are © Spirit Pub Company Limited.Unless specifically stated that particular materials can be used more widely, you are only permitted to download the materials contained on the Websites to a single personal computer and/or to print a hard copy of the materials contained on the Websites for personal use and provided all copyright, trade mark and other proprietary notices are left intact. The grant of this limited licence is conditional upon your agreement to and compliance with all the terms and conditions set out in this document. Any other use of any of the materials on this Websites including reproduction (for any purposes other than those noted above), modification, distribution, or republication, without our prior written permission is strictly prohibited, and is a violation of ours and/or our licensors' proprietary rights. You may not link to this Websites, nor frame it, without our express permission. If you would like to link to the site please contact us.
While we endeavour to ensure that the information on the Websites is correct, we do not warrant the accuracy or completeness of the material on the Websites. We may make changes to the functionality of the Websites, the material on the Websites at any time without notice. The material on the Websites may be out of date and we make no commitment to update the material. The material on the Websites is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with the Websites on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for this legal disclaimer, might have effect in relation to the Websites. We will use our reasonable endeavours to ensure that the Websites are fully operational at the times we have indicated it will be available. However we cannot and do not guarantee that the Websites will be available at all times or that it will be fault free. In particular access to the Websites may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out. Further, by using the Websites, you acknowledge and agree that the Internet uses elements and relies upon services, input and facilities which are not within our control and if we are totally or partially prevented or delayed in the performance of any of our obligations in connection with the Websites as a result of any failure of such external services, input or facilities or any other event of "force majeure", we will not be liable to you for the relevant non-performance or delay. For the purposes of these terms and conditions, the expression "force majeure" will be deemed to include any cause affecting the performance by us of our obligations arising from or attributable to acts, events, omissions or accidents beyond our reasonable control and in particular will include strikes, lock-outs, other industrial action, actual or threatened terrorist action, civil commotion, riot, crowd disorder, invasion, war, threat or preparation for war, fire, technical or power failure, software, hardware or telecommunication or other network failures, interruptions, disruptions or malfunctions, explosions, storm, flood, earthquake, subsidence, structural damage, epidemic or other natural or physical disaster and any legislation, regulation, rule or ruling of government, court or any competent authority.
To the fullest extent permitted by applicable laws, neither we nor any of our group or associated companies or any of our or their respective directors, employees, affiliates or other representatives will be liable for any loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through the Websites, including any loss of data, income, profit or opportunity, loss of or damage to property, claims of third parties and/or indirect or consequential loss or damages, even we have been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable. If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event will our total liability to you for all damages, losses, and claims (whether in contract, tort (including negligence), or otherwise) exceed the amount paid by you, if any, for accessing the Websites. On the Websites we may have provided links to other websites which, at the time of creating the links, were believed to be of interest to our Website visitors. Whilst we will from time to time review the websites to which we have linked, we do not necessarily endorse the contents of those linked websites. We disclaim all liability arising from the information or materials contained on any linked websites.
If you have any complaints or comments about the Websites please contact us by email at guest services or in writing to Guest Services, Sunrise House, Ninth Avenue, Burton-upon-Trent, Staffordshire DE14 3JZ. In these terms and conditions, the expressions "including" and "in particular" are to be construed as if they were followed by the words "but without limitation" In these terms and conditions, headings have been inserted for ease of reference only and are not to affect the interpretation of the terms and conditions. We may revise these terms and conditions at any time by amending this page on the Websites. You are expected to check this page from time to time to take notice of any changes we make, as they will be binding on you. Some of the provisions in these terms and conditions may also be amended or superseded by provisions or notices published elsewhere on the Websites. You agree that we are not required to comply with the obligations imposed by regulations 9 (1), 9(2) and 11 (1) of The Electronic Commerce (EC Directive) Regulations 2002. These terms and conditions and any dispute or claim arising out of or in connection with them (including any non-contractual dispute or claim) will be governed by and construed in accordance with the laws of England and Wales.
Gift Card Terms & Conditions
Cancellation 1. You have the right to cancel any unused Gift Card purchased online within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire physical possession of Gift Card. To exercise the right to cancel, you must inform us at Greene King Gift Cards, Westgate Brewery, Bury St Edmunds, Suffolk IP33 1QT of your decision to cancel the cards by a clear statement. You may use the attached model cancellation form (available here), but this is not obligatory. 2. If you cancel any unused Gift Card, we will reimburse to you all payments received from you. We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any unused Gift Card supplied, or (if earlier) 14 days after you provide evidence that you have returned the unused Gift Card, or if there was no Gift Card supplied, 14 days after the day on which we are informed about your decision to cancel this contract. 3. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. You shall send back any unused Gift Card with the original packaging intact to the address below or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the Gift Card to us. The deadline is met if you send back the Gift Card before the period of 14 days has expired. Greene King Gift Cards Westgate Brewery Bury St Edmunds Suffolk IP33 1QT Please note all returned Gift Cards must be sent back using recorded delivery and adequately packed to avoid any possible damage in transport. We cannot accept responsibility for Gift Cards damaged during their return, or for postal or other costs incurred when returning Gift Cards. Please also note that partly used Gift Cards are not cancellable.
Email Club Welcome Offer:
This offer entitles the Guest to one free starter or dessert when purchasing any main meal from the main menu or specials menu. Valid for 14 days from date received. Offer excludes sharers. This voucher can only be used at a participating pub and must be presented when placing your initial food order. Offer valid during food service hours. The voucher cannot be used in conjunction with any other offer or Spirit employee vouchers including friend & family vouchers. Voucher valid for one transaction, only one free starter or dessert per voucher, one voucher per person. Copied, defaced or damaged vouchers will not be accepted. Proof of identity may be requested. Cash value of this voucher £0.00000001. This voucher is not transferable. Offer subject to availability. We reserve the right to cancel, amend or withdraw this offer at any time. Promoter: Chef & Brewer, Sunrise House, Ninth Avenue, Burton upon Trent, Staffordshire, DE14 3JZ.
Email club Birthday Offer:
Voucher only valid at participating pubs and must be presented when placing your order. This offer is only valid for the person named in this email and who received it directly from the pub, no forwards will be accepted. Only one voucher per transaction. This voucher entitles the bearer to 20% off your total food bill, excluding drinks, when spending £20 in pub, up to a limit of £80. This email voucher can only be redeemed during food service hours. Offer not valid on Bank Holidays, Mother's Day, Father's Day, Valentine's Day, Festive Fayre Menu, Christmas Day, Boxing Day and New Year's Eve. Offer cannot be used in conjunction with any other offer or discount, including set menus. Offer subject to availability. Voucher cash value £0.00001. Promoter: Chef & Brewer, Sunrise House, Ninth Avenue, Burton-Upon-Trent, Staffordshire, De14 3JZ. We reserve the right to amend, cancel or withdraw this offer at any time.
Food Terms & Conditions:
(V) These dishes are suitable for vegetarians. Whilst we take care to preserve the integrity of our vegetarian products, we must advise that these products are handled in a multi environment kitchen. (G) These dishes are non-gluten containing. All our food is prepared in a kitchen where nuts, cereals containing gluten and other allergens are prepared and our menu descriptions do not include all ingredients. Guests concerned about the presence of allergens in our food are welcome to ask a member of the team for assistance before ordering. You can also visit our website for allergy and nutritional information. All stated weights are approximate and uncooked. All Fish dishes may contain bones. Some scampi pieces may contain more than one tail.
General voucher Terms & Conditions:
Vouchers can only be used at a participating pub during food service hours and must be presented when placing your initial food order. The voucher cannot be used in conjunction with any other offer or Chef & Brewer deal or Spirit employee vouchers including friend & family vouchers. Voucher valid for one transaction, one voucher per person, one voucher per transaction. Copied, defaced or damaged vouchers will not be accepted. Proof of identity may be requested for alcohol sales. Cash value of this voucher £0.00000001. This voucher is not transferable. Offer subject to availability and we reserve the right to substitute other rewards, cancel, amend or withdraw this offer at any time at our absolute discretion. Promoter: Chef & Brewer, Sunrise House, Ninth Avenue, Burton upon Trent, Staffordshire, DE14 3JZ.
Gourmet Society Terms & Conditions:
The Gourmet Society card can only be used at a participating pub during food service hours and must be presented when placing your initial food order. Offer excludes Saturday and Sunday, 10th to 31st December, bank holidays special occasion days. Gourmet Society card valid for maximum group size of 4 people. The Gourmet Society card cannot be used in conjunction with any other offer or Chef & Brewer deal or Spirit employee vouchers including friend & family vouchers. Copied, defaced or damaged cards will not be accepted. Proof of identity may be requested for alcohol sales. Offer subject to availability and we reserve the right to substitute other rewards, cancel, amend or withdraw this offer at any time at our absolute discretion.
Chef & Brewer pubs token codes can be used as full or part payment for food only. You can top them up with cash but no change is given from token codes. Chef & Brewer token codes cannot be used for a tip. Maximum of 8 guests per party. Chef & Brewer token codes cannot be used with any other Chef & Brewer promotion/discount voucher or voucher code, or used with the Gourmet Society card. They cannot be used to pay for drinks, gift cards or merchandise. Please note token codes can be used in December 2016 and on Festive Menu, however cannot be used on Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve or New Year Day. Token codes are valid for 6 months after issue. You do not have to use all your token codes in one transaction. Token codes are not transferable. Chef & Brewer paper tokens and Chef & Brewer token codes cannot be used in the same transaction/table. Clubcard vouchers are not accepted by suppliers; you must exchange them for Chef & Brewer token codes.
Every Friday enjoy a bottle of Maschio Dei Cavalieri for £9.99 and £5 off every other bottle of fizz. From 18th November 2016 until 31st December 2016 Mumm Cordon Rouge Brut NV and Mumm Rose Brut NV will be excluded from Fizz Friday.
Black Friday – 33% off Offer
This voucher entitles the bearer to 33% off food (up to a limit of £100) from Wednesday 23rd to Monday 28th November 2016 inclusive. This voucher can be used at any of the following Greene King pubs - Chef and Brewer, Fayre and Square, Loch Fyne, Flaming Grill, Hungry Horse, Old English Inns and Eating Inn - and must be presented when placing your initial food order. Loch Fyne redemptions must be from the Â La Carte menu only. Offer valid during food service hours. Offer not valid on Christmas Menu or on Chef & Brewer Evening Set Menu or Lunch Menu when a starter or pudding is added for £3. Available when a main dish only is purchased from the Lunch menu. The voucher cannot be used in conjunction with any other offer or Greene King employee vouchers including friend & family vouchers. Voucher can only be used once. Copied, defaced or damaged vouchers will not be accepted. Proof of identity may be requested. Cash value of this voucher £0.00000001. This voucher is not transferable. Offer subject to availability. We reserve the right to cancel, amend or withdraw this offer at any time. Promoter: Greene King, Westgate Brewery, Bury St Edmunds. IP33 1QT.
Important booking information:
A deposit may be required for a main event but not for a regular booking. Deposits are non refundable. Deposit payment accepted via credit, debit card or cash and must be paid at the time of booking. Pre-orders are required 14 days before dining or at the time of booking if less than 14 days before hand. Cancellations made with less than 24 hours notice are liable for full payment of food. All currency is in pound sterling.