Privacy & Cookies Policy

Privacy

Spirit Pub Company (company number 7662835) together with its subsidiary group of companies ("we" or "us") is committed to ensuring that your personal information is used properly and is kept securely. This Privacy Policy explains how we will collect and use your personal information through the websites accessible via the following url addresses: www.realpubco.com and www.chefandbrewer.com.We are registered in accordance with UK data protection legislation under registration number Z1301910 and full details of our registration are available online from the Information Commissioner's Office at www.ico.gov.uk. The Websites are therefore strictly operated in accordance with the Data Protection Act 1998.Please note: by submitting personal information to the Websites you are consenting to the processing of that personal information by us and our agents in accordance with this Privacy Policy.Collection of your personal information

We may collect and process the following data about you:

information that you provide by filling in any forms on our Websites. We may also ask for information when you report a problem with our Websites;

information provided in any email, letter or telephone call that you send or make to us;

information contained in any surveys that we ask you to complete for research purposes; and

details of your visits to our Websites and the resources that you access. We will be analysing user journeys through the Websites, including actions taken whilst using the Websites, so as to allow us to provide a better service to users.

When you provide personal information to us or we collect personal information from other sources, we will treat that information in accordance with this Privacy Policy.Use and storage of your personal information

We will use personal information provided by you or gathered by us for the following purposes:

to provide you with information, offers, products and/or services;

to advise your of prizes won in our competitions;

to update our records; and

to analyse trends and profiles, including in relation to usage of the Websites.

In particular, we will use the information provided by you to inform you about our latest promotions and/or specific products and services that we think might be of interest to you. You can opt-out of receiving these updates at any time by ticking the box on the registration pace or by sending an email to data.protection@spiritpubcompany.com or via the Contact Us section.We will also pass your personal information to carefully selected third parties in order that they may contact you with details of products or services that they believe may be of interest to you.Sharing your personal information

We may share your personal information with third parties in the following ways:

we sometimes use third parties to process personal information on our behalf. For example, we may use third parties to maintain our IT systems. Where we use third parties to process your personal information, we will ensure that they have adequate security measures in place to safeguard your personal information.

we will release your personal information when we are required to do so for legal or regulatory purposes or as part of legal proceedings.

we may give information we hold about you to third parties as part of the process of selling one or more of our businesses.

We may update this Privacy Policy from time to time. Please ensure that you check the Privacy Policy regularly for updates.

In order to comply with new rules, we use a system of classifying the different types of cookies which we use on the Chef & Brewer website, or which may be dropped by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device. Please be reassured that we are working on other privacy and cookie-related improvements to the website.

Cookies

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.

Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

Cookies used on the Chef & Brewer website

A list of all the cookies used on the website by category is set out below.

1. Strictly necessary cookies

These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required.

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

2. Performance cookies

These cookies collect anonymous information on the pages visited. By using the website, you agree that we can place these types of cookies on your device.

These cookies collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website works.

3. Functionality cookies

These cookies remember choices you make to improve your experience. By using the website, you agree that we can place these types of cookies on your device.

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

4. Targeting or advertising cookies

These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

5. Behavioural advertising and online privacy

A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at www.youronlinechoices.eu. The guide contains an explanation of the IAB's self-regulatory scheme to allow you greater control of the advertising you see.

6. Using browser settings to manage cookies

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.

However, because cookies allow you to take advantage of some of the website's essential features, we recommend you leave them turned on. For example, if you block or otherwise reject cookies you will not be able to add items to your Shopping Basket, proceed to Checkout, or use any of our products and services that require you to Sign in. If you leave cookies turned on, remember to sign off when you finish using a shared computer.

7. Disclosing your information

We will never disclose your information to anyone outside the Spirit Group except where we have your consent; where we are required or permitted to do so by law; to other companies who provide a service to us; or any successors in title to our business.

Whenever we transfer personal information to countries outside the European Economic Area we will ensure that appropriate security measures are taken.

8. Other websites

The website may contain links to other sites which are outside our control and not covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.

9. Direct Marketing

By opting into our Email Club you agree to allow Chef & Brewer to contact you via email, text and other electronic means.

If you have agreed to receive such marketing communications you may opt out from receiving email newsletters by clicking on the 'unsubscribe' link located in every email, or by sending a request to data.protection@spiritpubcompany.com. For SMS you may opt out by following the instructions presented in every SMS we send you, or by sending a request to data.protection@spiritpubcompany.com.

You can contact us at any point via our contact form on the website at http://www.chefandbrewer.com/about/contact/, by phone on 01283 498400, or by post at Sunrise House, Ninth Avenue, Burton-upon-Trent, Staffordshire DE14 3JZ.

Contact us

If you require further information or have any questions regarding this privacy policy, then please email us at enquiries@spiritpubcompany.com, telephone us on 01283 498400 or write to us at the above address.

Further Information

This website is owned by Spirit Pub Company (company number 7662835), which is registered in England and Wales and has it's registered office at Sunrise House, Ninth Avenue, Burton-upon-Trent, Staffordshire DE14 3JZ, VAT number 745 7724 03.

Changes to our policy

This policy replaces all previous versions and is correct as of October 2015. We reserve the right to change the policy at any time.